CQC report explained · a residential care home
What the CQC found at Castle View Care Centre
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks were assessed, staffing levels were based on people's dependency, and medicines records were complete. Recruitment checks and systems for safeguarding people were also in place.
- Effective?
- Good
- People's needs were assessed before admission and care plans recorded their needs. Nurses were available on every shift, and people could be referred to healthcare professionals when needed.
- Caring?
- Good
- Inspectors observed kind and respectful interactions. Staff supported people's privacy, dignity, choices and communication needs.
- Responsive?
- Good
- Care plans were personalised and reviewed regularly. Activities were based on people's preferences, and information could be provided in large print, simplified formats or pictorial guides.
- Well-led?
- Good
- Inspectors found approachable management, regular staff meetings and comprehensive quality checks. People and relatives were asked for feedback, and the service acted on suggestions.
What inspectors found, August 2018
Castle View Care Centre is rated Good; inspectors found safe, kind and personalised care across all five areas.
This was an unannounced comprehensive inspection on 25 June 2018. Two inspectors and an expert by experience spoke with people living there, relatives, staff and healthcare professionals. They also checked care plans, staff records, training records and management information.
The home was rated Good for safe, effective, caring, responsive and well-led care. Inspectors found suitable staffing, safe medicines management, appropriate risk assessments and good recruitment checks. The home was clean and well maintained.
People had personalised care plans and access to nurses and other healthcare professionals. Staff supported people's choices, privacy and dignity. Activities were adapted to people's needs, and complaints and feedback were recorded and used to make changes.
The previous inspection also rated the home Good. Inspectors said the evidence continued to support this rating and found no serious risks or concerns.
Safe medicines
Medicines were administered by trained nurses whose competence had been checked. Inspectors found no gaps in the medicines administration records they examined.
“People's medicines administration records (MAR) were completed in full with no gaps in recording.” from the report
Kind and respectful staff
Inspectors saw staff respond patiently and respectfully. Staff knew the people they supported and helped protect their privacy and dignity.
“We observed many positive social interactions between people and staff.” from the report
Personalised activities
Activities were planned around people's wishes and needs. The activities worker could adapt information and activities for different communication needs.
“Activities were person-centred and based on people's needs, wishes and preferences.” from the report
Good monitoring
The provider used regular audits to look for patterns in areas such as falls and pressure ulcers. Inspectors found that this information was used to improve care.
“The provider had effective quality monitoring systems which were comprehensive.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and review the staffing needed for my relative as their needs change?
- 02If my relative needs rehabilitation, how would they access the intermediate care service, physiotherapy and occupational therapy?
- 03How would my relative and our family be involved in writing and reviewing their personalised care plan?
- 04How would you support my relative if they had difficulty communicating or needed information in another format?
- 05How would you respond to concerns or complaints, and how would we be told about any action taken?
This was an unannounced comprehensive inspection covering all five CQC questions, and all five ratings were Good. This explanation was written from the published report of 11 August 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Castle View Care Centre
2 rated inspections over 2 years: the service has held its Good rating throughout.
- August 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 28 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Most charge £1,020 to £1,340 a week. 82 can care for a couple. 12 years' experience on average.
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