CQC report explained · a residential care home
What the CQC found at Castle Lane
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People felt safe and staff knew how to recognise abuse and manage risks. Medicines were managed safely, staffing was sufficient, and the home was clean.
- Effective?
- Good
- Staff had training and supervision, and training was updated when people's needs changed. People were supported with food choices, healthcare and lawful consent arrangements.
- Caring?
- Good
- People were treated with dignity and respect and were involved in decisions about their care. Staff understood how people communicated and supported independence and relationships.
- Responsive?
- Good
- Care was adapted when people's health or mobility changed. Communication needs were recorded and met, and people knew how to raise concerns.
- Well-led?
- Good
- The home was described as open and well managed. The manager and staff reviewed care, learned from incidents and worked with outside organisations to support people's goals.
What inspectors found, May 2019
Castle Lane was rated Good overall, with inspectors finding safe, kind and personalised care.
This was an unannounced inspection on 27 March 2019. One inspector spoke with two people living at the home, observed staff and residents, and checked care plans, incident records, medicines records, staff meeting notes and quality checks.
The inspectors found that people felt safe and staff understood their needs and risks. Medicines were managed safely, staffing was sufficient, and the home was clean. People were treated with dignity, involved in their care and supported to be more independent.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. This means the inspectors found that legal requirements were met and that people received consistently good care. The home had also been rated Good at the previous inspection, published on 17 March 2016.
People felt safe
People told inspectors they felt safe, and staff understood how to recognise abuse and reduce risks to people's health and wellbeing.
“People enjoyed living at Castle Lane and felt safe.” from the report
Kind and respectful support
People spoke positively about living at the home. Staff knew people well, respected their privacy and supported them when they became anxious.
“People were treated with dignity and respect and their independence was promoted.” from the report
Personalised care
People helped plan their care and staff adapted support as needs changed. Communication needs were identified and shared in care plans.
“People's communication needs were identified, recorded and highlighted in care plans.” from the report
Promoting independence
Staff supported people to build skills, access activities and maintain important relationships. The home also worked with a college to help people reach personal goals.
“People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.” from the report
Safe medicines practice
Inspectors found that medicines were organised and that staff followed safe arrangements for receiving, storing, giving and disposing of medicines.
“People were receiving their medicines when they should.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you adapt my relative's care if their health, mobility or communication needs changed?
- 02What support would my relative receive to build independence and gain new skills?
- 03How would you involve my relative in planning and reviewing their care?
- 04How do you make sure medicines are given safely and reviewed when needed?
- 05What activities, education or community opportunities could my relative take part in?
This was an unannounced planned inspection covering all five CQC questions and the overall quality of the home; the previous overall rating was Good. This explanation was written from the published report of 23 May 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Castle Lane
2 rated inspections over 3 years: the service has held its Good rating throughout.
- May 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2014
Registered with the Care Quality Commission on 19 June 2014.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Solihull
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 78 can care for a couple. 9 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.