CQC report explained · a residential care home
What the CQC found at Carrington House Limited
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, June 2021
Inspected but not rated; inspectors found strong infection-control arrangements during the COVID-19 pandemic.
The inspection took place on 18 March 2021 and was announced. It was a targeted inspection of infection prevention and control in response to the coronavirus pandemic.
Inspectors were assured that the home was managing infection risks. This included the use of personal protective equipment, testing, visiting arrangements, cleaning, laundry, social distancing and admissions.
Staff had received training in using protective equipment. Staff were tested regularly, supported to isolate when needed, and had received a first COVID-19 vaccine dose.
The home was inspected but not rated. This means the report does not give a full quality rating for the home or assess all five areas of care.
Protective equipment
The home had enough PPE, and staff had been trained to put it on and remove it safely. Used PPE was disposed of as clinical waste.
“The home had purchased adequate amounts of personal protective equipment (PPE) to ensure that staff could protect themselves and people living in the home.” from the report
Visiting and contact
Visitors could meet people safely in designated areas with social distancing and PPE. The home also used phone calls, tablets and window visits when needed.
“Visitors were able to meet with people using the service in a socially distanced way in either the family room or the reception area and PPE was provided.” from the report
Testing and staff support
Staff had PCR and lateral flow tests. Those who tested positive or had to isolate were supported by the home, including with pay during isolation.
“All staff undertook both PCR and lateral flow tests in order to protect the people they cared for.” from the report
Cleaning and laundry
Cleaning schedules reflected COVID-19 risks, with frequent cleaning of high-touch areas. Inspectors also found comprehensive oversight of laundry.
“Frequent cleaning of high touch areas was undertaken, both day and night.” from the report
Inspectors raised no specific concerns in this report.
- 01How have your infection-control arrangements changed since the inspection on 18 March 2021?
- 02How do you currently manage testing and isolation for staff and residents?
- 03What visiting arrangements are in place now, and what PPE is provided to visitors?
- 04How often are high-touch areas cleaned, and how is this checked?
- 05What are the home's current ratings or recent inspection findings for care, staffing, activities and management?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic, and the service was inspected but not rated. This explanation was written from the published report of 9 June 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, October 2019
Rated Good; inspectors found safe, kind and personalised care, with a slight smell on the ground floor to investigate.
This was an unannounced inspection following an earlier Requires Improvement rating. Inspectors spoke with people, relatives, staff, volunteers and health and social care professionals. They also checked care records, medicines records, staff files, training information and quality checks.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, detailed risk assessments, safe medicines practice and staff who understood safeguarding. People and relatives said staff were kind, respectful and involved them in decisions.
The home had improved since the previous inspection. The provider had addressed earlier concerns about safe care, person-centred care and management systems, and was no longer in breach of regulations. Inspectors noted a slight smell on the ground floor and asked the manager to investigate it.
Safe care and medicines
Inspectors found detailed risk assessments, staff who understood safeguarding and a clear system for giving medicines. People received medicines correctly and on time.
“People received their medicines correctly and on time and in line with their preferred methods of taking them.” from the report
Kind and respectful staff
People and relatives described staff as caring, polite and respectful. Staff knew people's histories, preferences and personalities.
“The registered manager had developed a person-centred ethos within the service.” from the report
Personalised support
Care plans included people's likes, dislikes and health needs. Staff supported individual interests, independence and community activities.
“People had care plans in place, which were personalised and written in detail.” from the report
Learning and improvement
The home used audits, complaints, accidents and incidents to identify improvements. People and relatives could see how feedback had led to changes.
“The registered manager and senior staff members carried out audits for quality monitoring.” from the report
Smell on the ground floor
minorMost areas looked and smelled clean, but inspectors noticed a slight smell on the ground floor. The manager agreed to investigate the source and take action.
“However, the ground floor had a slight malodour.” from the report
- 01What was the source of the slight smell on the ground floor, and what action was taken to resolve it?
- 02How do you make sure the improvements since the previous inspection are still being maintained?
- 03How will you support my relative's individual hobbies, routines and community activities?
- 04How do you check that medicines are given correctly, on time and in the way each person prefers?
- 05How will you involve my relative and our family in care reviews and decisions?
This was an unannounced inspection covering all five CQC questions; it followed a previous Requires Improvement rating and found that earlier breaches had been addressed. This explanation was written from the published report of 16 October 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Carrington House Limited
5 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- June 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- October 2019Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2018Requires improvementdown from GoodSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- November 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- March 2017Requires improvementstayed Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- February 2016Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- June 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- October 2011
Registered with the Care Quality Commission on 19 October 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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