CQC report explained · a residential care home
What the CQC found at Carlton Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe. Inspectors found enough staff, trained staff managing medicines, risk assessments and regular fire evacuation drills.
- Effective?
- Good
- Staff had autism training, regular supervision and appraisals. People received support with food, healthcare and communication, and the home followed the Mental Capacity Act principles.
- Caring?
- Good
- Staff were patient, kind and respectful. People were involved in decisions, encouraged to make choices and supported to maintain relationships.
- Responsive?
- Good
- Care plans recorded people's likes, dislikes and communication needs. People were supported with hobbies, faith, community activities, work and steps towards independent living.
- Well-led?
- Good
- The manager and staff understood their roles and shared a focus on independence. The home had systems for checks, feedback, complaints, incidents and ongoing improvement.
What inspectors found, February 2019
Rated Good; inspectors found safe, kind and personalised care that supported people with autism to become more independent.
This was a planned inspection on 14 January 2019. Two inspectors spoke with people, staff and managers. They reviewed two care records and records about how the home was run.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough trained staff, safe medicine arrangements, kind support and care that followed people's wishes.
People were supported to make choices, take part in activities and use services in the community. The home also supported people with food, healthcare, communication, employment and voluntary work.
The overall Good rating was unchanged from the previous inspection, published on 22 July 2016. CQC said it would continue to monitor the home through information it received.
Safe staffing and medicines
Inspectors found enough staff to support people's activities. Medicines were given by trained staff and stored and checked safely.
“People were cared for by enough staff who understood how to keep people safe from harm and abuse.” from the report
Kind and respectful care
Staff treated people with patience, compassion, dignity and respect. People were supported to make their own decisions about care and daily life.
“People were treated in a kind and caring way by staff who demonstrated patience and compassion towards them.” from the report
Personalised support
Care plans described people's preferences and how they wanted to be supported. Staff used this information to provide individualised care.
“Care plans we saw were detailed, easy to follow and contained information for staff about how people wanted to be supported.” from the report
Building independence
People were supported to take part in activities, use the community and move towards employment or independent living. The home managed risks without placing unnecessary restrictions.
“People achieved greater independence because the service was not risk averse.” from the report
Autism knowledge
The provider gave staff autism training and kept their knowledge up to date. Staff adapted support to individual sensory needs.
“The provider specialised in support of people who lived with autism and ensured staff received training about autism.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you assess and review my relative's communication needs, preferences and dislikes?
- 02How do you make sure there are enough staff for my relative's chosen activities, including outings?
- 03How are medicines, including medicines given only when needed, explained, administered and checked?
- 04What autism training and ongoing support will the staff caring for my relative receive?
- 05How would you support my relative to develop independence, employment or voluntary work if that is what they want?
This was a planned inspection covering all five key questions and both the care and the premises; the report says all ratings remained Good from the previous inspection. This explanation was written from the published report of 22 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Carlton Road
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2014
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 31 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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75 live-in carers within about an hour of Nottinghamshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 63 can care for a couple. 10 years' experience on average.
“Ernest is an amazing professional carer who delivers care from the heart.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.