CQC report explained · a residential care home
What the CQC found at Carisbrooke Manor
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. There were enough staff, recruitment checks were completed, risks were reviewed, and medicines and equipment were managed safely.
- Effective?
- Good
- Staff were trained and knowledgeable. People received suitable food and drinks, could access healthcare, and were supported in line with their needs and choices.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff promoted independence, offered choices and supported people's relationships, privacy and beliefs.
- Responsive?
- Good
- Care plans were personalised and regularly reviewed. People had activities, information in formats they could understand, and support with complaints and end of life care.
- Well-led?
- Good
- The home had positive leadership, supportive staff and quality checks. People's, relatives' and staff views were gathered and used to make changes.
What inspectors found, March 2019
Carisbrooke Manor was rated Good in all areas; inspectors found kind, safe care, with some ongoing improvement work.
This was an unannounced, planned inspection on 5 February 2019. One inspector and an expert by experience spoke with people, relatives, staff and visiting professionals. They also observed care and checked care files, medicines records, recruitment records, training and quality checks.
The inspectors found people were safe, treated kindly and supported to make choices. Staffing and recruitment were suitable, medicines were managed safely, the home was clean, and people received support with food, healthcare and their individual needs.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This was the same overall rating as the previous inspection, published in August 2016. A previous recommendation about recording more person-centred detail in care plans had been addressed.
Safe staffing
Inspectors found enough staff to meet people's needs. Staff were visible, responded when needed and had undergone thorough recruitment checks.
“There were sufficient staff available to meet people's needs.” from the report
Kind and respectful care
People and relatives described staff as kind and caring. Inspectors saw people being treated with dignity, having their privacy respected and being encouraged to remain independent.
“People were treated with kindness and were very positive about the staff's caring attitude.” from the report
Personalised care plans
Care plans reflected people's individual needs and were reviewed when those needs changed. This addressed the recommendation made at the previous inspection.
“Care records were personalised to a good standard and reflected each person's individual needs.” from the report
Good health support
Staff worked with health and social care professionals and followed the advice they received. Inspectors found systems for monitoring ongoing health needs.
“Robust systems were in place to monitor people's on-going health needs and people had access to community healthcare professionals when required.” from the report
Strong leadership
The home had a positive culture and staff said they felt supported. Management used audits, feedback and action plans to improve the service.
“Effective systems were in place to monitor the quality of the services provided.” from the report
Laundry refurbishment pending
minorThe home was clean and fresh, but the storage of clean clothing in the laundry was reviewed during the inspection. A refurbishment was planned and had been prioritised.
“The registered manager confirmed the refurbishment of the laundry would be prioritised and completed.” from the report
Activities programme under review
minorPeople had access to activities, but management was reviewing the range offered. New life history information was being collected to help shape the activity programme.
“The registered manager was reviewing the range of activities offered.” from the report
- 01What progress has been made with the planned laundry refurbishment and the storage of clean clothing?
- 02How has the range of activities changed since the inspection?
- 03How will you make sure my relative's care plan stays personalised and is updated when their needs change?
- 04How will you support my relative to make choices and remain independent?
- 05How do you use feedback, accidents, incidents and complaints to improve care?
This was an unannounced, planned inspection that looked at the home, the care provided and all five CQC questions. This explanation was written from the published report of 7 March 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Carisbrooke Manor
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Good
- May 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 10 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
32 live-in carers within about an hour of North Lincolnshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,300 a week. 29 can care for a couple. 11 years' experience on average.
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
“Martin was more than a carer, he managed the home and became my uncle's best friend, enriching his life during his last few years.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.