CQC report explained · a residential care home
What the CQC found at Caretech Community Services (No 2) Limited - 100 Woodcote Grove Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found enough staff, detailed risk management, safe medicines systems and effective infection prevention arrangements.
- Effective?
- Good
- This question was not inspected during this focused visit. Its rating was carried over from the previous inspection.
- Caring?
- Good
- This question was not inspected during this focused visit. Its rating was carried over from the previous inspection.
- Responsive?
- Good
- This question was not inspected during this focused visit. Its rating was carried over from the previous inspection.
- Well-led?
- Good
- Inspectors found clear management responsibilities, effective quality checks and a positive, person-centred and inclusive culture.
What inspectors found, January 2023
Caretech Community Services (No 2) Limited - 100 Woodcote Grove Road was rated Good; inspectors found safe care and strong management.
This was an announced focused inspection. The inspector visited on 8 December 2022 and spoke with three people, three relatives and five staff. They reviewed care records, staff files and management records.
The home supports up to six people with learning disabilities and/or autism. Five people were living there at the time. Inspectors found enough suitably checked staff, detailed risk assessments, safe medicines practice and systems to protect people from abuse and infection.
Inspectors also found a positive, open and inclusive culture. People were supported to make choices, stay as independent as possible and keep in touch with important people. The home used audits, feedback and partnership working to monitor and improve care.
The overall rating was Good and had remained Good since the previous rating, published in 2017. This inspection directly assessed Safe and Well-led. Ratings for the other areas were carried over from the previous inspection.
Stable staffing
There were enough staff to meet people's needs. Staff recruitment included identity, reference and background checks, and staff turnover was very low.
“There were sufficient numbers of staff to meet people's needs and staff recruitment followed safer recruitment practice.” from the report
Risk and safeguarding
Staff knew people well and understood how to recognise and report abuse. Individual risks were assessed and monitored with detailed guidance for staff.
“People had specific and detailed risk assessments and care plans in place with information for staff about how to safely manage risks.” from the report
Medicines
Staff had medicines training, records were accurate and regular audits were used to identify and resolve problems.
“Staff received medicines administration training and we saw accurate medicines administration records were maintained.” from the report
Positive culture
Inspectors found an open and empowering culture. People were supported to make choices, be independent and maintain important relationships.
“There was a positive culture that was person-centred, open, inclusive and empowering, which achieved good outcomes for people.” from the report
Visitors and relationships
People could have visitors whenever they wanted, in line with the home's visiting procedures.
“People could have visitors whenever they wanted.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and support my relative's individual communication, sensory and physical needs?
- 02How do you involve residents and families when reviewing care plans and risk assessments?
- 03How do you support people to make their own decisions and keep any restrictions as limited as possible?
- 04How are medicines reviewed, including any 'when required' medicines and opportunities to reduce medicines?
- 05How will you keep families informed if there is an incident, safeguarding concern or change in care needs?
This was a focused inspection of Safe and Well-led; Effective, Caring and Responsive were not inspected and their ratings carried over from the previous inspection. This explanation was written from the published report of 12 January 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2017
Rated Good; inspectors found safe, kind and personalised care, with effective management and activities.
The unannounced inspection took place on 14 September 2017. One inspector spoke with three people living in the home, managers, staff and two outside professionals. They observed care, reviewed three care records, and checked medicines, staffing, recruitment, the building and management records.
The home supported six people with learning disabilities. Inspectors found that people were safe, treated with respect and involved in decisions about their lives. Care plans described people's preferences, communication needs and goals. People were supported with health care, medicines, meals, activities and contact with family and friends.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The overall rating remained Good, as it had been at the previous inspection in May 2015. Inspectors said the home continued to meet the regulations and fundamental standards.
Personalised support
Care plans included people's preferences, routines, communication needs and goals. People were supported to make choices and work towards personal goals.
“The care plan records included important information on how each person liked to live their life.” from the report
Safe staffing and risk support
Staffing was planned around people's needs, including one-to-one support at home and in the community. Risks were assessed and reviewed, while staff used positive strategies to support behaviour.
“At the time of our inspection, there was enough staff on duty to keep people safe and meet their needs.” from the report
Kind and respectful care
Inspectors saw people who were relaxed and happy with staff. Staff respected privacy, dignity and personal space, and supported people to stay in touch with family and friends.
“People were relaxed and happy with staff, laughing and chatting with them.” from the report
Activities and choice
People were supported with activities they enjoyed and were offered new experiences. They helped plan menus, holidays and other aspects of daily life.
“People continued to be supported with their hobbies and interests both in the home and the local community.” from the report
Strong management checks
The home had regular audits, staff meetings and service development plans. Managers monitored care, staffing, medicines, incidents, complaints and training.
“The provider's arrangements for monitoring and assessing the quality of the service remained effective.” from the report
Inspectors raised no specific concerns in this report.
- 01How are staffing levels planned now for people who need one-to-one support at home or in the community?
- 02How are people's care plans and risk assessments reviewed when their needs or behaviour changes?
- 03How do you check that medicines, including 'as required' and emergency medicines, are given and recorded safely?
- 04What activities and community opportunities are currently available, and how do people choose them?
- 05What changes have been made since the 14 September 2017 inspection?
This was an unannounced inspection covering all five CQC questions; the inspector spoke with three people, reviewed three care records and checked care, medicines, staffing, premises and management systems. This explanation was written from the published report of 21 November 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Caretech Community Services (No 2) Limited - 100 Woodcote Grove Road
3 rated inspections over 8 years: the service has held its Good rating throughout.
- January 2023Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Caretech Community Services (No 2) Limited - 100 Woodcote Grove Road →
- November 2017Goodstayed GoodSafe: GoodWell-led: Good
Read what inspectors found at Caretech Community Services (No 2) Limited - 100 Woodcote Grove Road →
- June 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2013
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- April 2011
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 25 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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