CQC report explained · a residential care home
What the CQC found at Yorkminster Drive
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Staff understood people's risks, safeguarding procedures and the support needed with eating, epilepsy and medicines. Staffing levels reflected people's assessed needs, and accidents and incidents were monitored.
- Effective?
- Good
- Staff received training and supervision, and sought advice from health professionals. People had suitable equipment, choices about food and support with health appointments.
- Caring?
- Good
- Inspectors found strong relationships between people and staff. Staff adapted communication and support to individual needs and helped people maintain family relationships and enjoy activities.
- Responsive?
- Good
- People and families were involved in care planning, and care plans were updated when needs changed. Staff supported individual communication, activities, complaints and end of life wishes.
- Well-led?
- Good
- The registered manager had effective systems to review care and monitor quality. Staff described an open and inclusive team, and people, families and advocates were involved in care.
What inspectors found, February 2019
Caretech Community Services Ltd - Yorkminster Drive was rated Good; inspectors found safe, kind and personalised care with no serious risks identified.
This was an unannounced inspection on 09 November 2018. The home supports up to 12 people with learning disabilities and autism, and nine people were living there at the time.
Inspectors spoke with one person, staff, the registered manager, a relative and an advocate. They also observed care and checked care plans, medicines records, incident records, staff meeting minutes and quality checks.
All five areas were rated Good: safe, effective, caring, responsive and well-led. The previous inspection also rated the home Good, and this inspection found that rating continued to be supported.
Kind relationships
Staff were described as compassionate and understood people's individual personalities, communication and emotional needs. People appeared comfortable, safe and valued in their presence.
“People were supported by staff who were passionate about providing care which focused on treating people with empathy and kindness.” from the report
Personalised support
Staff adapted care to people's changing needs and created individual opportunities, including outings, celebrations and support during hospital stays.
“Staff were extremely passionate about providing care that was based on people's individual needs.” from the report
Safe medicines and staffing
The home had systems to check medicines were given safely. Inspectors found staffing levels reflected people's assessed needs and staff understood individual risks.
“People were protected against the risks associated with medicines because the provider had appropriate arrangements to manage them.” from the report
Family involvement
Families were welcomed and involved in care planning. Staff supported people to maintain important relationships and included advocates where needed.
“Relatives told us there were no restrictions on when they could visit and they were always made welcome by staff” from the report
Good leadership
The manager and provider used checks to review care, incidents, staff issues and care records. Staff were encouraged to contribute ideas.
“The provider and registered manager had effective systems to monitor how care at the service was provided” from the report
Original design did not follow best practice guidance
minorThe home had not originally been designed around guidance promoting choice, independence and inclusion for people with learning disabilities and autism. Inspectors said people were nevertheless given choices and encouraged to take part in the local community.
“The care service had not originally been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance.” from the report
- 01What changes, if any, have been made to the home's design or layout to promote choice, independence and inclusion?
- 02How will you support my relative with their specific eating, mobility or epilepsy risks?
- 03How do you make sure staff understand my relative's preferred communication methods and signs of anxiety?
- 04How are families involved when care plans are reviewed or a person's needs change?
- 05How do you monitor medicines, accidents and incidents, and how do you share any learning with families?
This was an unannounced inspection covering all five CQC questions, and the previous Good ratings continued. This explanation was written from the published report of 15 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Yorkminster Drive
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 25 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Solihull
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 78 can care for a couple. 9 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.