CQC report explained · a residential care home
What the CQC found at Danzey Green
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, suitable recruitment checks, safe medicines practice, clean accommodation and systems to reduce risks from accidents, infection and abuse.
- Effective?
- Good
- Staff supported people in line with their needs and followed the Mental Capacity Act principles. Some staff had not completed online training within the provider's expected timescales.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff knew people's preferences and supported independence and family relationships.
- Responsive?
- Good
- Care was personalised and reviewed monthly. People were supported with communication, activities, interests, community trips and end of life care.
- Well-led?
- Good
- The management team knew people well and carried out regular checks. Staff meetings, supervision and partnership working supported the running of the home.
What inspectors found, January 2019
Caretech Community Services Ltd - Danzey Green was rated Good; inspectors found kind, personalised care, with some training and record-keeping improvements needed.
This was an unannounced comprehensive inspection on 17 December 2018. One inspector reviewed information before the visit, spoke with staff and two people living at the home, observed care, and checked medicines, care records and management audits.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines practice, clean accommodation, personalised support and kind treatment.
The report says the rating remained Good, as at the previous inspection. Inspectors found no evidence of serious risks or concerns, but recommended better access to online training and simpler care records.
Safe medicines
People received medicines as prescribed. Staff were trained, and their practice was checked by management.
“Staff who administered medicines were trained to do so, and their practice was checked by the registered manager to make sure they continually administered medicines correctly.” from the report
Kind and respectful care
Staff were observed treating people sensitively and respecting their privacy, choices and decisions.
“Throughout our inspection, we saw staff being sensitive and discreet when supporting people, they respected people's choices and acted on their requests and decisions.” from the report
Personalised support
People helped shape their care and activities. Their interests were supported at home and in the community.
“People were supported to follow their interests and take part in activities both within the home and in the community.” from the report
Good health support
Staff worked with health professionals when people had changing or complex health needs.
“One person had complex healthcare needs and we saw staff had worked well with healthcare professionals to ensure the person received the right support at the right time.” from the report
Strong relationships
The management team and many staff had worked at the home for several years, helping them know the people living there well.
“This meant the management team at the service knew people who lived in the bungalows very well.” from the report
Some training was overdue
needs fixingSome staff had not completed online training within the provider's expected timescales. Inspectors said limited computer and Wi-Fi access made this difficult.
“We found that some staff had not undertaken the on-line training within the timescales expected by the provider.” from the report
Care records were cumbersome
minorStaff had to complete many forms, making the files large and harder to track when people's needs changed. Inspectors recommended condensing the information.
“Staff had to complete a number of forms to provide information about each aspect of people's care needs. This meant files were large and cumbersome.” from the report
- 01How do staff now complete online training, and are all required courses up to date?
- 02What has been done to make care records less large and cumbersome?
- 03How are medicines checked to make sure they continue to be given safely?
- 04How will you involve my relative in monthly care reviews and decisions about their support?
- 05How can my relative raise a complaint or concern, and how will it be recorded and answered?
This was an unannounced comprehensive inspection covering all five key questions, and the report says the ratings remained Good from the previous inspection. This explanation was written from the published report of 12 January 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Danzey Green
2 rated inspections over 3 years: the service has held its Good rating throughout.
- January 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Report published without a new overall rating.
- June 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- March 2012
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 25 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
At least 100 live-in carers within about an hour of Solihull
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 78 can care for a couple. 9 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.