CQC report explained · a residential care home
What the CQC found at Carentan House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks were being managed, including PPE, testing, social distancing, cleaning, admissions and outbreak control. Some actions from an infection control audit were still outstanding.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, February 2021
Inspected but not rated; inspectors found strong COVID-19 infection controls, with some audit actions still outstanding.
This was an announced, targeted inspection on 4 February 2021. It looked only at infection prevention and control during the coronavirus pandemic.
Inspectors were assured that the home was managing visitors, shielding, social distancing, admissions, protective equipment, testing, cleaning and possible outbreaks safely. The home had supplies of PPE, trained staff, regular testing and a dedicated testing room.
The home was clean and well ventilated. Residents were supported to keep in touch with relatives and there was a calm atmosphere. Some actions from the latest infection control audit were still outstanding, although further work had been scheduled.
The service was inspected but not rated. This means the inspection did not give an overall quality rating or a full rating for the other areas of care.
Infection control systems
The home had systems to protect residents from COVID-19, including risk assessments and shielding arrangements.
“There were systems and processes in place, in line with guidance, to protect residents from COVID-19.” from the report
PPE and testing
There were PPE stations around the home, and staff had training in using PPE. Residents and staff took part in regular testing with consent.
“Staff had received training in infection prevention and control and how to don and doff PPE.” from the report
Clean environment
Inspectors found the home clean and hygienic, with enhanced cleaning schedules and adequate ventilation.
“The premises looked clean and hygienic throughout. There were enhanced cleaning schedules in place and adequate ventilation.” from the report
Residents' wellbeing
Residents were supported to keep in contact with relatives through telephone and video calls. Inspectors described a calm atmosphere.
“There was a calm, friendly and cheerful atmosphere.” from the report
Outstanding audit actions
minorThe latest infection control audit had identified several actions. Some had been completed, but further work was still needed on the rest.
“At the time of the assurance visit some of these had been completed.” from the report
- 01Which actions from the latest infection prevention and control audit were still outstanding after the inspection?
- 02Have all the outstanding infection control actions now been completed, and can you explain what was changed?
- 03How often are residents and staff tested for infections now?
- 04How will residents keep in touch with relatives if visits are restricted?
- 05When was the home last given a full inspection and rating for areas other than infection control?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it did not provide a full rating for the other areas of care. This explanation was written from the published report of 24 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, September 2019
Carentan House was rated Good; inspectors found safe, kind and personalised care with good leadership.
This was an unannounced inspection on 14 and 21 August 2019. One inspector spoke with people living in the home, visitors and relatives, staff, and visiting health professionals. They also observed the environment and a mealtime, and reviewed records and information from other sources.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. People told inspectors they felt safe and well supported. Medicines, staffing, recruitment, infection control and risk management were found to be handled safely.
Inspectors found that staff understood people's needs, supported choice and independence, and provided personalised care. People enjoyed the food and activities, could see visitors freely, and had their complaints listened to. The home had systems to monitor quality and use feedback to improve care.
The overall Good rating means the home was meeting the relevant standards and providing consistently good care at the time of this inspection. The previous overall rating was also Good.
People felt safe
People said they felt safe and supported. Inspectors found effective safeguarding arrangements and staff who understood how to protect people from harm.
“People felt safe, confident and happy when being supported by staff.” from the report
Safe staffing and medicines
The home had enough staff to meet people's needs and support activities and appointments. Medicines were received, stored, given and returned safely, with staff training and checks.
“There were sufficient staff on duty to meet people's needs, to enable people to take part in social activities and to attend medical appointments.” from the report
Personalised care
Staff knew people's preferences, interests and support needs. Care plans and risk assessments were detailed and kept up to date.
“Care plans and risk assessments were detailed, person-centred and up-to-date.” from the report
Kind and respectful staff
People were treated with dignity and respect and were involved in decisions about their care. Staff supported people to maintain their independence.
“People were treated with compassion, dignity and respect.” from the report
Good oversight
The home had systems to monitor quality and safety. Feedback was gathered from people, relatives, staff and health professionals, and complaints were used to improve the service.
“Robust systems and processes were in place to ensure the service was assessed or monitored for quality and safety.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and review my relative's care needs and preferences after they move in?
- 02What dementia care training have staff completed, and how is their practice checked?
- 03How would you support my relative to remain independent and take part in activities or community trips?
- 04How do you involve relatives in care reviews and respond if we raise a concern?
- 05What support is available for short stays, respite or rehabilitation in the Homewards Unit?
This was an unannounced planned inspection covering all five CQC questions, and the home was rated Good in each area. This explanation was written from the published report of 18 September 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Carentan House
3 rated inspections over 5 years: the service has held its Good rating throughout.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- September 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- November 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 1 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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28 live-in carers within about an hour of North Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,290 a week. 27 can care for a couple. 12 years' experience on average.
“Carla has been a god send with the implementation of bringing mum back home from respite care.”
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.