What the CQC found at Carden Bank Rest Home

Inspectors found that people received safe care and medicines were administered as prescribed. Risks and equipment use were reviewed.

“People received safe care. Staff understood about safeguarding procedures and when people may be at risk of potential harm.” from the report

People were happy with the staff. Staff supported people’s privacy, dignity, choices and independence.

“People were treated in a kind and caring way and they were happy with the support they received from the staff.” from the report

Care plans reflected people’s preferences and communication needs. Activities and contact with family and friends were supported.

“People felt involved with their care and had care plans which were personalised and detailed.” from the report

Staff worked with other services and professionals when people’s needs changed. People could access healthcare and dietary support.

“Staff and the registered manager worked with other services and professionals to ensure people received care which met their changing needs.” from the report

Audits did not identify some safety issues, including an unlocked door where cleaning fluids were stored and a potentially unsafe radiator. The report says immediate action was taken after the inspection.

“The audits in place had not identified this. Immediate action was taken after the inspection and the registered manager sent us reassurances that a lock had been fitted to the door so it could remain closed.” from the report

The garden was important to people, but inspectors found rubbish and damaged areas that had not been improved.

“There was a lot of rubbish and damaged areas which could have been adapted to make the environment better for people now.” from the report

Night staff were not always trained to administer medicines. The manager took action during the inspection, and the report says there was no evidence that people had requested medicines at night.

“They had taken steps to work to resolving this, however immediate action had not been taken to ensure a staff member was always available at night.” from the report

Not all key areas of staff training were up to date, although the manager had an action plan and staff showed they understood their work.

“Although staff could demonstrate an understanding not all key areas of training were up to date.” from the report

Inspectors found staff wore more protective clothing than required throughout the day. They said this could increase the risk of cross-contamination if it was not changed between people.

“This placed people at an increased risk of cross contamination as staff could potentially not change before supporting a second person.” from the report