CQC report explained · a residential care home
What the CQC found at Caraston Hall
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, October 2018
Caraston Hall was rated Good; inspectors found safe, kind and personalised care with strong management.
This was the home’s first inspection since it registered with the CQC. The inspection was unannounced and took place on 6 October 2018. Inspectors met people living there, spoke with staff and the manager, looked around the building, and checked care, medicines and management records.
Inspectors found that people were safe. There were enough trained staff, suitable recruitment checks, safe medicines systems and risk assessments. The home was clean, secure and well maintained.
People received personalised support and were treated with kindness, dignity and respect. Staff supported people with communication, healthcare, food, activities, independence and contact with family and friends.
All five areas inspected were rated Good: Safe, Effective, Caring, Responsive and Well-led. This means inspectors found the service was meeting the required standards at the time of this inspection.
Safe staffing and recruitment
Inspectors found enough suitable staff with the training and skills needed to support people safely.
“People were protected by safe recruitment procedures. This helped to ensure staff employed were suitable to work with vulnerable people.” from the report
Safe medicines
Medicines were stored securely, given as prescribed and recorded correctly. Staff had suitable medicines training.
“People's medicines were managed safely. Each person's medicines were held in a locked cupboard in their individual bedroom.” from the report
Kind and respectful care
Staff had built positive relationships with people and supported their privacy, dignity and choices.
“All staff demonstrated kindness for people through their conversations and interactions.” from the report
Personalised support
Care records included people’s preferences, communication needs, routines and cultural, religious and spiritual needs.
“People's care records were person centred, and were personalised to meet individual needs.” from the report
Activities and independence
People were supported to take part in activities and use local services. Some people went out independently, while others had staff support.
“People took part in a variety of activities, many did so independently while others went out with staff support.” from the report
Open management
Staff said the manager was approachable and that they could raise concerns. Audits and feedback were used to check quality and safety.
“Staff felt supported. Staff said the registered manager were available and approachable and they were able to call them at any time.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you support my relative’s particular mental health needs and recognise any deterioration?
- 02How will you communicate with my relative if they cannot fully express their views verbally or English is not their first language?
- 03What activities and community opportunities would be available for my relative, and when would one-to-one support be provided?
- 04How would you involve my relative, their family, an advocate or other professionals in decisions about care and capacity?
- 05How are medicines, including as-required medicines, reviewed and monitored for my relative?
This was the home’s first inspection and it covered all five CQC questions: Safe, Effective, Caring, Responsive and Well-led. This explanation was written from the published report of 20 October 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Caraston Hall
Each visit the CQC has published, newest first, back to the day the home was registered.
- October 2018Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- September 2017
Registered with the Care Quality Commission on 13 September 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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9 live-in carers within about an hour of Plymouth
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
8 can care for a couple. 9 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.