CQC report explained · a residential care home
What the CQC found at Canwick House Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention and control, including PPE, testing, cleaning, social distancing, safe admissions and visits. The provider also had measures to manage COVID-19-related staffing pressures.
- Effective?
- Good
- This question was not assessed in this targeted inspection.
- Caring?
- Good
- This question was not assessed in this targeted inspection.
- Responsive?
- Good
- This question was not assessed in this targeted inspection.
- Well-led?
- Requires improvement
- This question was not assessed in this targeted inspection.
What inspectors found, February 2022
Inspected but not rated; inspectors were assured that Canwick House Care Home had effective COVID-19 infection controls.
This was an announced, targeted inspection on 18 January 2022. It focused on infection prevention and control, visiting arrangements and the effect of COVID-19 staffing pressures.
Inspectors were assured that the home used personal protective equipment safely, supported testing, followed social distancing rules and kept its infection control policy up to date. They also found arrangements for safe admissions and visits.
The home was inspected but not rated overall. The Safe question was also inspected but not rated. This report does not give new ratings for Effective, Caring, Responsive or Well-led.
Safe visiting
A separate, heated visiting pod allowed visits without visitors entering the home. It had a glass screen and ramped access.
“There was a visiting pod in the garden which could be accessed without visitors entering the home.” from the report
PPE support
Staff used PPE correctly. The home also made a visitor video explaining how to use PPE, with subtitles in different languages.
“Staff wore appropriate PPE correctly and had made a video for visitors about how to wear PPE, which had subtitles in different languages.” from the report
Infection control measures
The home used daily-washed removable chair covers, social distancing and antimicrobial cleaning of frequently touched surfaces.
“Staff took additional measures to reduce the risk of infection such as using removable chair covers which were washed daily” from the report
Inspectors raised no specific concerns in this report.
- 01How are COVID-19-related staffing pressures affecting residents and the care they receive?
- 02Are visits still being supported through the visiting pod or another arrangement?
- 03How do you explain PPE requirements to visitors, including visitors who need information in another language?
- 04How often are frequently touched surfaces and removable chair covers cleaned?
- 05How are testing, safe admissions and infection outbreak arrangements being managed now?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19 staffing pressures; it did not rate the other four questions. This explanation was written from the published report of 1 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2020
Rated Good overall; inspectors found safe, effective, caring and responsive care, but the home’s leadership still requires improvement.
This was an unannounced inspection on 15 January 2020. Two inspectors visited, spoke with people living at the home, staff and relatives, and reviewed care records, medicines, staffing, training and quality checks.
Inspectors found the home was clean and that people were protected from abuse and avoidable harm. There were enough staff, medicines were managed safely, and staff had the training and supervision needed for their roles.
People were supported with food, healthcare, activities and personalised care. Inspectors saw kind and respectful relationships, and people were involved in decisions about their care.
The overall rating improved from Requires Improvement to Good since the previous inspection. However, well-led remained Requires Improvement for the fifth consecutive inspection. CQC said concerns about management were still being investigated and monitored, although no evidence was found during this inspection that people were harmed because of those concerns.
Enough staff
Inspectors found staffing levels were sufficient and saw staff responding to people in a timely way.
“At this inspection we found there were enough staff available to meet the needs of people.” from the report
Kind, respectful care
Staff knew people’s histories and preferences and supported their dignity, independence and choices.
“We saw evidence of caring relationships between staff and people who lived at the home.” from the report
Personalised support
Care records reflected people’s changing needs and wishes. People were involved in developing and reviewing their care plans.
“Care plans were regularly reviewed and reflected people's changing needs and wishes.” from the report
Activities and relationships
People took part in regular activities and were supported to keep relationships with relatives and the wider community.
“People had access to hobbies and activities on a regular basis.” from the report
Leadership concerns
needs fixingThe well-led rating remained Requires Improvement for the fifth consecutive inspection. CQC was investigating management concerns and did not yet have confidence that leadership could consistently maintain the required standards.
“Continued concerns demonstrate that the service is still not consistently well led and does not give us confidence that the provider can deliver and sustain the standard of management needed to ensure the health, safety and welfare of people using the service.” from the report
- 01What management concerns is CQC continuing to investigate, and what action has the home taken in response?
- 02Why has the well-led rating remained Requires Improvement for five consecutive inspections?
- 03How does the provider check that improvements in leadership and governance will be sustained?
- 04How are quality checks recorded, and what happens when they identify a problem?
- 05How will the home keep families informed about the outcome of the ongoing CQC investigations?
This was an unannounced planned inspection covering all five key questions, but CQC said it did not examine the management concerns that prompted part of the inspection and was following them up separately. This explanation was written from the published report of 25 February 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Canwick House Care Home
5 rated inspections over 3 years: the service has improved, from Requires improvement to Good.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2020Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- March 2019Requires improvementstayed Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- December 2017Requires improvementstayed Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- May 2017Requires improvementstayed Requires improvementEffective: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- October 2016Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- April 2016
Registered with the Care Quality Commission on 4 April 2016.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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9 live-in carers within about an hour of Lincolnshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
8 can care for a couple. 10 years' experience on average.
“Martin was more than a carer, he managed the home and became my uncle's best friend, enriching his life during his last few years.”
“Magda was always positive and proactive about trying new things to keep dad busy. She also introduced new ideas for keeping dad healthy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.