CQC report explained · a residential care home
What the CQC found at Cantley Grange
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, April 2022
Cantley Grange was rated Good; inspectors found kind, safe and personalised care, with minor issues in infection control and end-of-life planning.
This was an unannounced inspection on 7 March 2022. Inspectors spoke with 10 people, three relatives and six staff. They observed care and checked care records, medicines records, staff files and management records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. People said they felt safe, staff were kind, and relatives were generally positive about the care.
The home had systems for managing risks, medicines, safeguarding and accidents. Staff understood people's needs, supported their choices and worked with health professionals. Minor infection control issues were dealt with promptly, while end-of-life care plans needed more detail.
This was the first rated inspection since the service registered under the current provider. The previous provider's last rating was Good, published in December 2019.
Safe care systems
Risks were assessed and managed, medicines were given as prescribed, and accidents were reviewed so the home could learn from them.
“Accidents and incidents were recorded and analysed to identify any trends or patterns.” from the report
Kind and respectful staff
Staff knew people well and provided care that respected their dignity, privacy and individual needs.
“Staff supported people in a caring and person-centred way.” from the report
Personalised support
Care plans recorded people's choices and preferences. Staff adapted communication and activities to suit individuals.
“Care plan documentation showed people's needs, their choices and preferences were included in their care.” from the report
Responsive management
The management team listened to feedback and used quality checks to identify and address improvements.
“This was effectively used to identify areas to improve and maintain quality within the home.” from the report
Minor infection control issues
minorSome worn areas could not be cleaned effectively. The report says these issues were dealt with immediately and an action plan was put in place.
“However, we identified some minor issues as some areas were worn and not able to be cleaned effectively.” from the report
End-of-life plans needed more detail
needs fixingCare plans included some end-of-life information, but inspectors said it could be more detailed. The manager was working to add more personalised information.
“People's care plans included some information regarding end of life care; however, these could be more detailed.” from the report
Staffing pressures
minorSome staff said there were times when they felt more staff would help, although the home had a tool to calculate staffing hours against people's needs.
“Some staff told us there were times when they felt they could do with more staff.” from the report
Communication during changes
minorOne relative thought communication could improve, including updates about staff changes and COVID-19 arrangements.
“Things like changes in staff and where they are with covid, that sort of stuff.” from the report
- 01What has been done since the inspection to keep worn areas cleanable, and how are these areas checked now?
- 02How will you record each person's wishes and preferences for end-of-life care?
- 03How do you decide how many staff are needed on each shift, and what happens when staff feel more cover is needed?
- 04How will you keep families updated about staff changes and infection or COVID-19 arrangements?
- 05How do you use feedback, accidents and incidents to make improvements?
This was an unannounced inspection covering all five CQC key questions, including infection prevention and control; it was the first rated inspection for this newly registered service. This explanation was written from the published report of 13 April 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2020
Cantley Grange was inspected but not rated overall; inspectors rated safe and well-led Good, with no serious concerns found.
This was a focused inspection carried out from 25 to 30 November 2020. Inspectors visited the home, spoke with people, relatives and staff, observed care, and checked care, medicine, recruitment and management records.
The home was rated Good for Safe. Inspectors found that people were protected from abuse, risks were assessed, medicines were managed safely, and infection control measures were in place during the COVID-19 pandemic. Accidents and incidents were reviewed so lessons could be learned.
The home was rated Good for Well-led. Inspectors found that managers were approachable, staff understood their roles, people’s views were collected, and audits were used to monitor quality.
The overall service was not rated because this was a focused inspection of Safe and Well-led only. The other three key questions were not inspected because no concerns had been identified in them.
Safeguarding
Staff had safeguarding training and knew how to recognise and report abuse. Relatives felt their family members were protected.
“Staff received training in safeguarding and knew how to recognise and report abuse.” from the report
Safe medicines
People received their medicines as prescribed. Staff were trained and checked for competence, and medicine audits led to action when issues were found.
“Effective systems were in place to ensure people received their prescribed medicines in a safe way.” from the report
Infection control
Inspectors were assured that the home was using protective equipment, testing and other measures safely during the pandemic.
“We were assured that the provider was using PPE effectively and safely.” from the report
Management
Managers were described as approachable and supportive. Staff felt able to raise issues and believed their contributions were listened to.
“Staff felt able to raise issues with the management team and felt their contributions were listened to.” from the report
Staffing concerns raised
minorSome staff said there were times when they felt there were not enough staff. Inspectors observed enough staff available when people needed support, so this was not recorded as a safety failure.
“Staff we spoke with felt there were times when there were not enough staff around.” from the report
- 01How do you make sure there are enough staff on duty at all times, especially when staff feel numbers can sometimes be low?
- 02How are risks for my relative reviewed and updated as their needs change?
- 03How do you check that staff remain competent to give medicines safely?
- 04What infection control and visiting arrangements are currently in place?
- 05When will the other three key questions, Effective, Caring and Responsive, next be reviewed?
This was a focused inspection of Safe and Well-led, including infection prevention and control; Effective, Caring and Responsive were not inspected and had no new ratings. This explanation was written from the published report of 18 December 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Cantley Grange
3 rated inspections over 3 years: the service has improved, from Requires improvement to Good.
- April 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- December 2020Inspected but not ratedSafe: GoodWell-led: Good
- December 2019Requires improvementstayed Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- November 2018Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Requires improvement
- February 2020
Registered with the Care Quality Commission on 6 February 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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92 live-in carers within about an hour of Doncaster
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 77 can care for a couple. 11 years' experience on average.
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