CQC report explained · a residential care home
What the CQC found at Campbell House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People said they felt safe. Inspectors found suitable risk records, safe medicines management, safe recruitment and staffing that met people's needs.
- Effective?
- Good
- People's health and nutritional needs were monitored and they were supported to attend health appointments. Staff received training and supervision, and people were involved in decisions about their care.
- Caring?
- Good
- Inspectors saw staff treating people with respect, kindness and compassion. People said their privacy was respected and they felt valued and cared for.
- Responsive?
- Good
- Support was tailored to people's mental health needs, interests and communication needs. People could follow hobbies, take part in activities or choose not to, and knew how to complain.
- Well-led?
- Good
- People and staff said the home was well run and that the manager listened to their views. The manager and provider carried out checks, held meetings and used feedback to make improvements.
What inspectors found, April 2018
Campbell House was rated Good overall; inspectors found safe, caring and personalised support, with a few issues corrected during the visit.
The inspection took place on 22 February 2018 and was announced. Inspectors spoke with four people who lived at the home, two relatives, three staff, the registered manager and the registered provider. They also checked the building, care records, medicines, staff records and quality checks.
People said they felt safe and well cared for. Inspectors found that risks were recorded, medicines were managed safely, staff were suitably checked and there was enough staffing to meet people's needs. People could access health care, choose meals and take part in activities that mattered to them.
The home supported people to make choices and have control over their lives. Care plans were individual, staff knew people's needs and people could raise their views or complain. The manager and provider carried out checks and used feedback to make changes.
All five areas were rated Good: safe, effective, caring, responsive and well-led. The home was also rated Good at the previous inspection in July 2015, so this inspection found that the service remained Good.
People felt safe
People told inspectors they felt safe at the home. Care records included risks and guidance for staff, and staff understood how to support people safely.
“People who lived at Campbell House told us they felt safe.” from the report
Kind and respectful staff
Inspectors saw friendly, respectful interactions. People said staff cared about them and respected their privacy.
“We saw people who lived at the service were equal contributors to conversations and were engaging positively with staff.” from the report
Personal choice
People were involved in their care planning and could choose how to spend their time. They could prepare their own meals, choose alternatives and decide whether to join activities.
“People told us they were able to eat meals which met their preferences and nutritional needs.” from the report
Safe medicines support
Inspectors found no errors in the medicines checked. Staff had training and understood the arrangements for receiving and disposing of medicines.
“We found no errors in the medicines we checked.” from the report
People's views led to changes
The manager and provider sought feedback through meetings and surveys. Feedback about food led to changes to the menu and improvements in its quality.
“As a result the menu had been amended and the quality of food improved.” from the report
Food hygiene information
minorThe latest food hygiene rating was not displayed. The provider said the home had not yet been inspected by the Food Standards Agency and told inspectors it had contacted the agency.
“We noted the latest food hygiene rating from the Food Standards Agency (FSA) was not displayed.” from the report
Records not always signed
needs fixingSome care and consent records were not signed. The manager explained that some people did not want to sign them, but this is an area families may want to understand.
“We noted these were not all signed and discussed this with the registered manager.” from the report
Safety certificate update
minorAn electrical certificate needed updating. The home told inspectors this had been done before the inspection ended.
“We noted an electrical certificate required updating. Prior to the inspection concluding we were informed this had taken place.” from the report
- 01Can you show us how shower temperatures are now checked and how individual risks are recorded?
- 02Has the Food Standards Agency inspected the home, and is the current food hygiene rating displayed?
- 03How do you record consent when someone does not want to sign their care records?
- 04How do you make sure electrical and other safety certificates stay up to date?
- 05What information would accompany a resident to hospital in an emergency?
This was a planned, announced inspection covering all five CQC questions, with four people receiving support at the time. This explanation was written from the published report of 6 April 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Campbell House
2 rated inspections over 3 years: the service has held its Good rating throughout.
- April 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Report published without a new overall rating.
- August 2013
Registered with the Care Quality Commission on 2 August 2013.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
85 live-in carers within about an hour of Lancashire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 78 can care for a couple. 11 years' experience on average.
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.