CQC report explained · a residential care home
What the CQC found at Camelot Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, safe recruitment, suitable risk management and safe medicines systems. The home was clean and well maintained.
- Effective?
- Good
- Staff had suitable training and support. People's food, drink, health needs and choices were assessed and supported.
- Caring?
- Good
- People and relatives described staff as kind and caring. Inspectors saw staff respecting people's dignity, privacy, choices and independence.
- Responsive?
- Good
- Care was tailored to people's needs and preferences. People had activities, welcomed visitors and access to healthcare professionals.
- Well-led?
- Requires improvement
- The manager promoted an open and supportive culture, but quality systems were not fully developed. Some care records, emergency records and policies were incomplete, inaccurate or out of date.
What inspectors found, October 2019
Rated Good overall; inspectors found kind, safe care, but the home needs to improve its records and quality systems.
This was the first inspection since the service was registered under new ownership. It was an unannounced, comprehensive inspection on 12 and 19 September 2019. The inspector spoke with people living in the home, representatives, staff, relatives and visiting professionals. Records, medicines, recruitment files, training information and management systems were also checked.
The home was rated Good for Safe, Effective, Caring and Responsive. Inspectors found enough staff, safe medicines practice, suitable risk assessments, good training, personalised care, kind staff, activities and access to healthcare. People and relatives gave positive feedback about the staff and the relaxed, homely atmosphere.
Well-led was rated Requires Improvement. Some care records and emergency evacuation records were incomplete or inaccurate. Some policies also needed updating. The manager acted on several issues during and after the inspection, but the report says the quality systems were not yet fully developed or embedded.
Kind and respectful staff
People and relatives spoke positively about staff. Inspectors found that staff treated people with kindness, protected their dignity and supported their independence.
“Staff are kind and caring and always have people's best interest at heart.” from the report
Safe staffing and medicines
There were enough staff to meet people's needs, with a stable team and senior staff on each shift. Medicines were stored, given and recorded safely.
“The staffing arrangements ensured there was enough staff available to meet people's individual needs on a daily basis.” from the report
Personalised food and care
Staff knew people's preferences and adapted care and meals to suit them. Nutritional needs were assessed and specialist advice was sought when needed.
“The chef was committed to meeting any individual need and preference along with ensuring everyone enjoyed their meals.” from the report
Activities and family contact
People could join activities based on their interests, and relatives and friends were welcomed. Staff supported people to maintain relationships and take part in the community.
“People had the opportunity to join in with a variety of entertainment and activities as they wanted to, and a monthly programme was provided.” from the report
Open management culture
People, relatives and staff described the manager positively. Staff felt listened to and valued, and the manager was open about incidents and complaints.
“The registered manager had a high profile in the home and promoted an open and honest culture in the service.” from the report
Incomplete or inaccurate records
needs fixingSome care plans did not clearly record the care and equipment people received. The central emergency evacuation record was not up to date and included people who no longer lived in the home.
“We found a number or records were not complete or accurate.” from the report
Policies needed updating
needs fixingSome policies did not reflect current best practice or the change in ownership. The complaints procedure did not explain who to contact if a complaint was about the manager or list some other relevant contacts.
“Some of the policies and procedures needed to be updated to reflect best practice and the change in ownership.” from the report
- 01Have all care plans been updated so they accurately record the care and equipment each person receives?
- 02How do you now check that personal emergency evacuation plans are complete and up to date?
- 03Has the complaints procedure been updated to explain who families should contact if their complaint is about the manager?
- 04What checks are now used to make sure quality records and policies remain accurate and current?
- 05What activities are currently available that match my relative's interests and preferences?
This was an unannounced comprehensive inspection covering all five CQC questions and both the premises and care provided. This explanation was written from the published report of 17 October 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Camelot Residential Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- October 2019Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
Read what inspectors found at Camelot Residential Care Home →
- November 2018
Registered with the Care Quality Commission on 29 November 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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19 live-in carers within about an hour of East Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,000 to £1,400 a week. 13 can care for a couple. 10 years' experience on average.
“When he point blank refused to go into hospital for a life saving blood transfusion she talked him through the situation and agreed to go in the ambulance with him and stayed until he was settled.”
“Una felt safe, secure and loved in her time with Debbie which is a gift that I am eternally grateful for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.