CQC report explained · a residential care home
What the CQC found at Camellia House
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, December 2018
Camellia House was rated Good; inspectors found safe, caring and personalised support across all five areas.
Inspectors visited on 11 and 15 October 2018. They spoke with people using the service, relatives, care staff and the registered manager. They reviewed care plans, medicine records, training records and quality checks.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. People said they felt safe, staff were kind and respectful, and there were enough staff to meet people's needs.
Inspectors found detailed care plans, support with food, drink and healthcare, and activities suited to people's interests. Medicines, infection control, complaints and end-of-life support were also managed appropriately.
The overall rating stayed Good, as it had been at the previous inspection. Inspectors found no evidence of serious risks or concerns.
Enough staff
Inspectors found enough suitably trained and experienced staff to respond to people promptly and spend time with them.
“Sufficient numbers of suitably qualified and experienced staff were deployed to safely meet people's needs.” from the report
Kind and respectful care
Staff were observed treating people with kindness, dignity and respect. They supported people's everyday choices and privacy.
“Throughout our inspection we observed staff treat people with dignity and respect and ensure they gained people's consent when they provided care.” from the report
Personalised care plans
Care plans described people's needs, preferences, life histories and how staff should support them. They were reviewed with people and relatives.
“The care plans we reviewed were detailed and very person centred giving the reader a detailed understanding not only of the person's care and support needs, but also their likes and dislikes and life and family history.” from the report
Good support with food and healthcare
People received enough food and drink, with specialist advice where needed. Staff helped people attend healthcare appointments and arranged some visits at the service.
“People had easy access to healthcare support and advice when required and we saw that staff and the registered manager supported people to attend medical appointments” from the report
Strong quality checks
Managers used regular audits covering care plans, medicines, staff files, safety and infection control. Staff meetings allowed issues and suggestions to be discussed.
“The management team also carried out a series of audits on a regular basis to assure themselves of the quality of the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and review my relative's care plan, and how will our family be involved?
- 02How will you manage my relative's medicines, including checking that they are given at the correct time?
- 03What support is available if my relative loses weight or needs a special diet?
- 04Which activities are available, and how will you match them to my relative's interests and abilities?
- 05How will you record and respect my relative's wishes about end-of-life care?
This was an announced comprehensive inspection covering the care home, the personal care agency supporting 14 people in their own homes, the accommodation and care provided, with all five ratings assessed. This explanation was written from the published report of 5 December 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Camellia House
2 rated inspections over 3 years: the service has held its Good rating throughout.
- December 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- August 2012
Report published without a new overall rating.
- February 2011
Registered with the Care Quality Commission on 16 February 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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75 live-in carers within about an hour of Nottinghamshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 63 can care for a couple. 10 years' experience on average.
“Ernest is an amazing professional carer who delivers care from the heart.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.