CQC report explained · a residential care home
What the CQC found at Camden Lodge Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that people were protected from abuse and avoidable harm. Risks, medicines, staffing, recruitment, fire safety and infection control were managed appropriately.
- Effective?
- Good
- This area was not inspected during this visit. Its previous rating was carried forward to calculate the overall rating.
- Caring?
- Good
- This area was not inspected during this visit. Its previous rating was carried forward to calculate the overall rating.
- Responsive?
- Good
- This area was not inspected during this visit. Its previous rating was carried forward to calculate the overall rating.
- Well-led?
- Good
- Inspectors found an open, positive culture and managers who were approachable and understood their responsibilities. Audits, meetings and feedback were used to monitor and improve the service.
What inspectors found, May 2023
Camden Lodge Residential Care Home was rated Good; inspectors found people were safe and the home was well managed, but the inspection covered only two areas.
This was an unannounced inspection on 18 May 2023. Inspectors spoke with 9 people, the registered manager and 2 care workers. They reviewed 5 care records, 2 staff records and management documents.
The home was rated Good overall. Inspectors rated Safe and Well-led as Good. They found people were protected from abuse, risks were assessed, medicines were managed safely and there were enough staff. Staff were trained and recruitment checks had been completed.
Inspectors found a friendly and respectful culture. People and staff spoke positively about the management. The home used audits, meetings and feedback to monitor care and make improvements. The inspection only assessed Safe and Well-led. The other ratings were carried forward from the previous inspection in 2019.
People felt safe
People told inspectors they felt safe and looked after. Staff had safeguarding training and knew how to report concerns.
“All the people we spoke with told us they felt safe and looked after by the staff.” from the report
Safe medicines support
Medicines records were accurate and staff gave medicines safely and on time. The home also carried out regular checks.
“People received their medication safely and at the right time.” from the report
Kind and respectful staff
Inspectors saw staff treating people with dignity and respect. Staff offered choices and understood people's needs and preferences.
“We observed that Staff interacted with people in a kind and considerate manner, treating them with dignity and respect.” from the report
Stable staff team
Most staff had worked at the home for many years. Inspectors said this gave people consistency and continuity.
“Most staff had worked at the service for many years which provided consistency and continuity for people living in the service.” from the report
Responsive management
The home gathered views from people and relatives and acted on feedback. It increased the number of food choices after concerns about the menu.
“Some people felt that the menu did not give enough choice and we saw that the registered manager had increased the number of food choices as a result of this feedback.” from the report
Menu choice
minorSome people felt the menu did not offer enough choice. The home had increased the number of choices in response, so ask how this is working now.
“Some people felt that the menu did not give enough choice and we saw that the registered manager had increased the number of food choices as a result of this feedback.” from the report
- 01What are the current ratings for Effective, Caring and Responsive, which were not assessed in this inspection?
- 02What food choices are now available, and how do you check that residents are satisfied with the menu?
- 03How do you make sure each person's risk assessments and care plans remain up to date?
- 04How often are medicines audits completed, and what happens if an error or missed dose is found?
- 05How are relatives' views collected through the meetings and surveys, and what changes have been made recently?
This was a focused inspection of Safe and Well-led only; the other ratings were carried forward from the previous inspection published in 2019. This explanation was written from the published report of 31 May 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, December 2019
Rated Good; inspectors found safe, kind and personalised care, with all five areas rated Good.
Inspectors made an unannounced visit on 19 November 2019. They spoke with people living at the home, relatives, staff and visiting healthcare professionals. They also reviewed care records, staff files, medicines information and quality checks.
The home was rated Good overall and was also rated Good for Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines arrangements, suitable risk assessments and a clean environment.
People were supported with their health, nutrition, choices and activities. Inspectors found that staff knew people well, respected their privacy and dignity, and provided detailed care plans. The home had a positive management culture and involved people and relatives in its running.
The previous inspection also rated the home Good. CQC said it would continue to monitor the service.
Safe staffing and medicines
Inspectors found enough competent staff and safe systems for storing, administering and checking medicines.
“There was enough competent staff on duty. Staff had the right mix of skills to make sure practice was safe” from the report
Personalised care
Care plans recorded people's needs, life history, communication needs, choices and preferences. Staff showed good knowledge of the people they supported.
“People had detailed, personalised care plans. Their social, physical, communication needs, life history, and preferences were well documented.” from the report
Kind and respectful staff
People said staff were friendly and caring. Inspectors saw warm communication and support for privacy, dignity and independence.
“We observed staff communication with all residents was warm and friendly.” from the report
Activities and relationships
The home offered activities and events, including arts and crafts, entertainers, quizzes and dancing. People were supported to keep in touch with family and friends.
“People benefitted from a variety of activities and events that were available across the service and made accessible to all.” from the report
Positive leadership
People, relatives and staff spoke positively about the management team. Inspectors found clear leadership, regular audits and opportunities for feedback.
“There was, strong and clear leadership at the service. Staff felt very well supported by the management team.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and update my relative's care plan if their needs or preferences change?
- 02What dementia-friendly activities would be suitable for my relative, and how would you involve them in choosing activities?
- 03How would you support my relative with eating, drinking, mobility or communication if they needed extra help?
- 04How do you involve relatives in decisions about care, medicines and end of life wishes?
- 05How do you check that staff remain trained and competent to give medicines and support people safely?
This was an unannounced planned inspection that looked at the premises and care and assessed all five key questions. This explanation was written from the published report of 11 December 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Camden Lodge Residential Care Home
4 rated inspections over 7 years: the service has improved, from Requires improvement to Good.
- May 2023Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Camden Lodge Residential Care Home →
- December 2019Goodstayed GoodSafe: GoodWell-led: Good
Read what inspectors found at Camden Lodge Residential Care Home →
- May 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2016Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- October 2014
Report published without a new overall rating.
- September 2013
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 18 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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