CQC report explained · a residential care home
What the CQC found at Cambuslodge UK Limited
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, October 2019
Cambuslodge UK Limited was rated Good in all areas; inspectors found kind, personalised care, with a few minor records and maintenance issues.
This was an unannounced routine inspection on 10 September 2019. One inspector spoke with four people, the director and four care workers. They observed daily interactions and checked care, medicines, recruitment, training, staffing and safety records.
The five adults living in the home were supported to make choices, build independence and take part in activities, work and relationships. People said staff were kind and respectful. The home managed risks, medicines and staffing safely, and supported people's health and communication needs.
The home used positive behaviour support and did not use restraint, seclusion or segregation. Inspectors rated Safe, Effective, Caring, Responsive and Well-led as Good. This means the report found people were safe, treated well and supported by a consistently managed service.
Choice and independence
People were supported to set goals, learn daily living skills, travel independently where possible and take responsibility in the home.
“People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.” from the report
Kind and respectful care
People described staff as kind and respectful. Staff knew people's routines and supported their cultural and personal choices.
“People told us that staff were always kind and treated them with respect.” from the report
Personalised activities and relationships
The home supported people to pursue work, hobbies, holidays, friendships and family relationships that mattered to them.
“People were supported to access a varied range of activities, interests and employment.” from the report
Safe, least restrictive support
Risks were managed while people retained choice and freedom. The report says no restrictive intervention practices were used.
“The service used positive behaviour support principles to support people in the least restrictive way. No restrictive intervention practices were used.” from the report
Involved leadership
Managers were closely involved, knew people well and encouraged staff and residents to share information and take part in decisions.
“The company director and registered manager were visible in the service and knew people well.” from the report
Staff identity records
needs fixingThe provider had checked staff identities but had not kept the evidence as required. Further copies were obtained after the inspection.
“The provider had checked evidence of staff identities but had not retained these, which is a legal requirement.” from the report
Worn kitchen equipment
minorSome colour-coded chopping boards were worn and would need replacing soon. Food storage and preparation were otherwise found to be safe.
“There were colour coded chopping boards for preparing different foods, although some of these were quite worn and would require replacement soon.” from the report
Learning from minor incidents
needs fixingRecords showed immediate actions were taken, but the incident process did not routinely prompt managers to record what had been learned.
“Incident recording processes did not routinely prompt managers to consider what had been learned from the incident.” from the report
Maintenance backlog
minorThe provider had identified a backlog of maintenance and renewal work, linked to funding issues, and had plans to address it.
“The provider had plans to develop the service, including addressing what they felt was a backlog of maintenance and renewal caused by funding issues.” from the report
- 01Have all staff identity documents now been copied and retained as required?
- 02Have the worn chopping boards been replaced, and how do you check kitchen equipment remains safe?
- 03How do you now record and review learning from minor incidents?
- 04What maintenance and renewal work was in the backlog, and what has been completed?
- 05How would my relative be involved in planning activities, holidays, care reviews and everyday responsibilities?
This was an unannounced inspection covering all five CQC questions, including the care provided and the premises. This explanation was written from the published report of 26 October 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2017
Cambuslodge UK Limited was rated Good; inspectors found safe, kind and personalised support, with a few minor record-keeping gaps.
The inspection was announced and took place on 8 February 2017. One inspector reviewed care records for three people, medicines records for five people and three staff files. They also observed support, checked management records, spoke with people, staff and managers, and contacted two relatives afterwards.
The home supported five people with learning disabilities and mental health needs. Inspectors found enough suitable staff, safe medicines systems, regular risk checks and good support with health appointments, food and daily activities. People were involved in planning their support and making choices about their lives.
People and relatives said the home was safe and caring. Inspectors saw friendly interactions and found that complaints were investigated. The home was rated Good in all five areas: safe, effective, caring, responsive and well-led.
The overall rating stayed Good, matching the previous inspection in December 2014. Inspectors noted some minor gaps, including unclear guidance about safe temperatures and some staff training that was not complete.
Personalised support
People were involved in planning their care and could express their views through reviews, keyworking and residents' meetings. Accessible pictures and symbols were used to help people understand information.
“People were supported to plan their care through a system of person-centred reviews.” from the report
Safety and medicines
The home had regular risk checks, suitable staffing and procedures for storing, administering and checking medicines. Staff also used daily handovers to share important information.
“Medicines were safely stored and administered, and checked by staff and an external auditor.” from the report
Choice and activities
People had varied activities in the community, as well as day trips and holidays. They were involved in household tasks and decisions about their daily routines.
“People had extensive activity programmes which included trips and holidays run by the provider.” from the report
Kind and respectful care
People and relatives described the care positively. Inspectors observed kind, friendly interactions and found that staff encouraged independence rather than doing everything for people.
“We observed many kind and good-humoured interactions between staff and people who used the service.” from the report
Temperature guidance
minorChecks showed that fridge, freezer and hot water temperatures were safe, but staff did not have clear guidance about the acceptable limits. The manager said this would be recorded in future.
“there was not clear guidance for staff on what was considered acceptable” from the report
Incomplete training
minorStaff training was generally up to date, but some courses had not been completed by everyone. Inspectors gave dementia training as an example, although they said it was not directly relevant to current roles.
“although some courses had not been undertaken by everyone” from the report
- 01What clear temperature limits do staff now use for the fridge, freezer, hot water and medicines cabinet?
- 02Has all training relevant to the people living here been completed by staff, and how is this checked?
- 03Does each person now have an accessible advance care plan, including their wishes about serious illness and end-of-life care?
- 04How are people's risks and independence reviewed when they travel, cook, use money or carry out household tasks?
- 05How are people's views and complaints recorded, acted on and fed back to them and their relatives?
This was an announced inspection covering all five areas of Safe, Effective, Caring, Responsive and Well-led, using records, observations and discussions with people, staff, managers and relatives. This explanation was written from the published report of 7 March 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Cambuslodge UK Limited
3 rated inspections over 5 years: the service has held its Good rating throughout.
- October 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2014
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 3 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Hammersmith and Fulham
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,300 a week. 79 can care for a couple. 12 years' experience on average.
“The quality of life that she's given my parents has been priceless. The peace of mind she's given my sisters and I, through a very difficult time, has been invaluable.”
“She has an unusual combination of kindness and firmness, is quite unflappable, physically strong, extremely savvy”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.