CQC report explained · a residential care home
What the CQC found at 40/44 Russell Street Cambridge
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured about infection prevention and control, including PPE, testing, cleaning, visitor procedures and managing possible outbreaks.
- Effective?
- Good
- This question was not rated in this targeted inspection.
- Caring?
- Good
- This question was not rated in this targeted inspection.
- Responsive?
- Outstanding
- This question was not rated in this targeted inspection.
- Well-led?
- Good
- This question was not rated in this targeted inspection.
What inspectors found, March 2021
Cambridgeshire County Council - 40/44 Russell Street Cambridge: inspected but not rated; inspectors were assured about infection control.
This was an announced, targeted inspection on 24 February 2021. It looked at how the home was preventing and controlling COVID-19 infections.
Inspectors found good practice. Staff had health checks, washed their hands and used personal protective equipment. Visitors were asked to take a lateral flow test before entering.
The home had regular testing, increased cleaning and enough protective and cleaning equipment. People were supported to keep in touch with family and take part in activities.
The service was inspected but not rated. This report does not give an overall quality rating or ratings for most of the five questions.
PPE and staff checks
Staff had health checks, washed their hands and were given protective equipment. They had also been trained to put it on and remove it safely.
“All staff had received training in the correct use of PPE, and how to take it off and put it on safely.” from the report
Testing and isolation
People living in the home and staff were tested regularly. Anyone with symptoms was tested immediately and isolated while waiting for the result.
“If anyone had symptoms of COVID-19 they were tested immediately and isolated until the results were received.” from the report
Family contact
People were supported to keep regular contact with family and friends through video calls.
“People were supported to have regular contact with their families and friends via video calling.” from the report
Cleaning and supplies
Cleaning had increased, including cleaning frequently touched surfaces. Inspectors also found enough protective equipment and cleaning supplies.
“The home had an ample supply of PPE.” from the report
Limited space
minorThe size of the property made social distancing difficult at times. The home reduced the number of people using respite care at the same time to reduce this risk.
“Due to the size of the property it was difficult to maintain social distancing at all times.” from the report
- 01How are visitors currently tested or screened before entering the home?
- 02How often are residents and staff tested, and what happens if someone has symptoms?
- 03How is social distancing managed in the property now?
- 04How many people can use the respite service at the same time?
- 05How are residents supported to keep in contact with family and take part in activities?
This was a targeted inspection of infection prevention and control during the coronavirus pandemic; it was not a full inspection and the service was inspected but not rated. This explanation was written from the published report of 19 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, July 2019
Rated Good overall, with Outstanding responsiveness and highly personalised support for people with learning disabilities.
This was a planned inspection. The inspector and an inspection manager visited on 1 May 2019 and reviewed information, care records, staff training, medicines records, complaints and management checks. They spoke with people, staff, relatives and healthcare professionals.
The home provided short stays and long-term accommodation for up to nine people with learning disabilities. Inspectors found people were safe, treated with kindness and supported by trained staff. Medicines, staffing, infection control and risk management were all found to be good.
The strongest area was responsiveness, rated Outstanding. Inspectors found that support was highly personal, flexible and focused on choice, independence, community involvement and people's individual goals. The overall rating was Good, the same as at the previous inspection published in November 2016.
Highly personal support
Support was tailored closely to each person's needs, preferences and communication style. Staff adapted their approach and helped people work towards personal goals.
“People received exceptionally and highly personalised care that was responsive to them and respected their individuality.” from the report
Kind and respectful staff
Staff knew people well and showed warmth and respect. Relatives and healthcare professionals gave very positive feedback about the care.
“Staff knew people extremely well and displayed genuine fondness for them.” from the report
Strong health support
Staff worked promptly with healthcare professionals and noticed changes in people's needs. Inspectors also found medicines records accurate and medicines safely managed.
“Staff worked effectively with a wide range of care professionals such as the GP, pharmacists, dieticians, learning disability nurses and a variety of therapists.” from the report
Larger than current best practice guidance
minorThe home was registered to support up to nine people. Inspectors said this was larger than current best practice guidance, although the building design was said to reduce any negative impact.
“This is larger than current best practice guidance.” from the report
- 01How many people currently live at the home, and how is the size of the service affecting daily life?
- 02How would staff support my relative to develop independence and work towards their own goals?
- 03How are changes in my relative's health or behaviour identified and shared with healthcare professionals?
- 04How would my relative be involved in care planning, reviews and decisions about their support?
- 05What has changed since the 2019 inspection, including the safeguarding improvement plan mentioned in the report?
This was a planned comprehensive inspection covering all five CQC areas, with the previous overall rating of Good from 2016 reassessed. This explanation was written from the published report of 6 July 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of 40/44 Russell Street Cambridge
2 rated inspections over 3 years: the service has held its Good rating throughout.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at 40/44 Russell Street Cambridge →
- July 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
Read what inspectors found at 40/44 Russell Street Cambridge →
- November 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- December 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 29 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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17 live-in carers within about an hour of Cambridgeshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,200 a week. 14 can care for a couple. 12 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.