CQC report explained · a residential care home
What the CQC found at Cambridge Road
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found individual risk assessments, safeguarding training, enough staff and safe medicines management. Staff vacancies were being covered by the provider's bank staff.
- Effective?
- Good
- Staff had relevant skills, experience and up-to-date training. People's health, diet, appointments, choices and independence goals were supported.
- Caring?
- Good
- Staff knew people's communication needs, likes and dislikes. People were supported to make choices, become more independent and keep contact with their families.
- Responsive?
- Good
- Care plans contained detailed information about each person's preferences, routines and goals. People took part in activities and accessed the community.
- Well-led?
- Good
- There was a registered manager, regular audits and monthly checks of the service. The report noted that the annual process for relatives to give feedback was not very successful.
What inspectors found, June 2018
Cambridge Road was rated Good; inspectors found safe, kind and personalised care, with a less successful annual relatives' feedback process.
This was a comprehensive, announced inspection on 22 May 2018. The inspector spoke with one person living in the home, a relative and two staff. They also observed support, reviewed three care files, recruitment and training records, medicines records and other management documents.
Inspectors found robust safety arrangements, enough staff, safe medicines management and suitable training. People appeared relaxed with staff. The home was clean and well maintained, although plans for redecoration had been submitted.
People had personalised care plans and were supported to make choices, build independence, keep in touch with family and take part in activities. The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Each rating remained Good from the previous inspection.
Personalised support
Care plans described people's preferences, communication, routines and goals in detail. This helped staff provide consistent support.
“Care plans were written for the individual and informed staff of their preferences and wishes.” from the report
Safety arrangements
The home had individual risk assessments, safeguarding training, emergency plans and regular checks of the building and fire equipment.
“There were robust measures in place to ensure people were safe.” from the report
Activities and family contact
People took part in activities they enjoyed and were supported to visit community facilities and keep in touch with relatives.
“People accessed the community to enjoy amenities such as pub lunches, walks in the countryside, swimming and gardening.” from the report
Staff support and training
Staff had experience with the people living in the home and received regular supervision, appraisals and training.
“We found they had the skills, knowledge and experience to support people effectively and safely.” from the report
Relatives' feedback
minorThe home offered relatives an annual opportunity to give their views, but the report says this process had not worked very well. Relatives also kept in regular contact with staff.
“The registered manager told us that response was not very successful.” from the report
Use of bank staff
minorSome staff vacancies were being covered by the provider's bank staff. Inspectors said these staff knew people's support needs, but families may want to ask how often bank staff are used.
“Staff vacancies were currently filled by using the registered provider's 'bank' staff.” from the report
- 01How often are bank staff used, and how do you make sure they know each person's needs and communication methods?
- 02How can relatives give feedback or raise a concern if the annual feedback process is not effective?
- 03How are people's independence goals reviewed, including goals about cooking, laundry, travel and medicines?
- 04How do you make sure care plans remain up to date when someone's needs or preferences change?
- 05What redecoration work is planned, and when is it expected to be completed?
This was a comprehensive inspection covering all five questions, and all five ratings were Good. This explanation was written from the published report of 14 June 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Cambridge Road
2 rated inspections over 2 years: the service has held its Good rating throughout.
- June 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2013
Report published without a new overall rating.
- January 2013
Report published without a new overall rating.
- February 2012
Report published without a new overall rating.
- February 2011
Registered with the Care Quality Commission on 7 February 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
38 live-in carers within about an hour of Sefton
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,270 a week. 34 can care for a couple. 11 years' experience on average.
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
“It was clear that she genuinely cared and her warm approach really helped put our minds at ease.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.