CQC report explained · a residential care home
What the CQC found at Cambian Whinfell Shap Road
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- People were protected from avoidable harm. Inspectors found well-trained staff, safe medicines management, appropriate risk planning and flexible staffing.
- Effective?
- Good
- People had good outcomes from detailed assessments, autism-specific training and communication support. The home also supported healthcare access, healthy eating and lawful decision-making.
- Caring?
- Outstanding
- People were treated with exceptional compassion, dignity and respect. Staff strongly promoted independence, relationships, self-esteem and people's ability to express their views.
- Responsive?
- Outstanding
- Support was highly personalised and based on people's preferences, goals and communication needs. People were helped to take part in work, education, volunteering, friendships, leisure activities and community life.
- Well-led?
- Good
- The home had an open, person-centred culture and leaders acted on feedback and incidents. Inspectors noted plans to strengthen the staff structure, supervision and training programme.
What inspectors found, April 2019
Rated Outstanding overall; inspectors found exceptionally caring and personalised support, with safe and effective care.
This was a scheduled inspection on 13 February 2019. The inspector spoke with all four people living in the home, relatives and staff. They observed care and reviewed care plans, medicines records, staff files and management records.
The home supported four people with learning disabilities and autism. Inspectors found that people had gained more choice, communication skills, independence and involvement in the local community. Staff used individual communication tools, technology and other creative approaches to help people express their wishes and manage emotions.
The home was rated Good for Safe, Effective and Well-led. It was rated Outstanding for Caring and Responsive, giving an overall rating of Outstanding. The report says the rating improved from Good at the previous inspection in June 2016, with Caring and Responsive improving to Outstanding.
Personalised communication
Staff used technology, visual tools and individual communication methods to help people express choices and become more involved in their care.
“The use of technology and a host of communication aids had become a key feature of the service.” from the report
Independence and choice
People were supported to set goals, make decisions, develop daily living skills and take positive risks in a carefully managed way.
“Staff were highly skilled in supporting people to lead meaningful lives of their choosing.” from the report
Kind and respectful care
Inspectors saw strong relationships between staff and people. Staff promoted dignity, privacy, self-esteem and important family relationships.
“People were truly respected and valued as individuals; and empowered as partners in their care in an exceptional service.” from the report
Community involvement
People took part in work placements, college, volunteering, fundraising, sports and other community activities. Staff supported them to build friendships and meaningful lives outside the home.
“People were well supported to have a very active part in the local community and were encouraged to make friendships outside of the home.” from the report
Past safeguarding process problem
needs fixingThe report says a whistleblowing investigation had not followed safeguarding procedures. The provider changed its policies and retrained staff after investigating this.
“We saw how the registered provider's handling of a whistleblowing investigation had not been carried out in line with safeguarding protocols.” from the report
Further staff development planned
needs fixingThe home had identified a need for a stronger staff structure and more organised development, supervision and training specific to people's needs.
“Other areas for development had been the need to have more structured staff development, supervision and a training programme that was more specific to the needs of the people in the home.” from the report
- 01How have the planned improvements to staff development, supervision and autism-specific training progressed since the inspection?
- 02What procedures are now used when a safeguarding or whistleblowing concern is raised?
- 03How are medicines checked today, and what was changed after the medicines error mentioned in the report?
- 04Which communication tools and technologies would be used for my relative's specific needs?
- 05How would my relative be supported to set goals, build independence and take part in the local community?
This was a scheduled inspection of the care home covering all five CQC questions; the home provided personal care and accommodation but not nursing care. This explanation was written from the published report of 4 April 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Cambian Whinfell Shap Road
2 rated inspections over 3 years: the service has improved, from Good to Outstanding.
- April 2019Outstandingcurrent ratingup from GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Good
- August 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- October 2013
Registered with the Care Quality Commission on 11 October 2013.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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9 live-in carers within about an hour of Westmorland and Furness
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
8 can care for a couple. 10 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.