CQC report explained · a residential care home
What the CQC found at Callum House
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. Risks were assessed and managed, staffing levels were suitable, recruitment checks were completed, and medicines were stored and administered safely.
- Effective?
- Good
- Staff had a wide range of training and received supervision. Assessments and care reviews were thorough, and staff worked with healthcare professionals to support people's health and independence.
- Caring?
- Good
- People were treated with kindness, dignity and respect. Staff knew people's preferences, involved them in care planning and supported them to develop everyday living skills.
- Responsive?
- Outstanding
- Support was highly personalised and adapted quickly when people's needs changed. The home offered activities, rehabilitation and outreach support to help people achieve their goals and live more independently.
- Well-led?
- Good
- Inspectors found visible and approachable management, effective quality checks and a positive staff culture. People, relatives and staff were involved in discussions about the service.
What inspectors found, April 2019
Rated Good overall, with Outstanding responsive care and inspectors finding people safe, respected and supported to become more independent.
This was an unannounced planned inspection on 3 January 2019. Inspectors spoke with people living at the home, a person receiving outreach support, staff and healthcare professionals. They observed care, reviewed one person's support plans and checked management records.
The home was rated Good for Safe, Effective, Caring and Well-led. It was rated Outstanding for Responsive. Inspectors found personalised support, kind staff, safe medicines systems, suitable staffing and strong links with healthcare professionals.
The home supports up to 10 people with learning disabilities or mental health conditions. Its transitional units are intended to help people prepare for independent living. The home had also maintained its previous overall Good rating from 2016.
Personalised support
Care was built around each person's needs, preferences, goals and progress. Staff adapted support promptly when people's needs changed.
“Without exception, people received a highly personalised package of care which not only met their needs and preferences” from the report
Kind and respectful care
People and relatives described staff as kind and friendly. Staff respected privacy, knocked before entering rooms and supported people to make their own choices.
“People were always treated with the utmost kindness and understanding, and were positive about the staff's caring attitude.” from the report
Strong partnership working
Staff worked closely with mental health practitioners, social workers and other healthcare professionals. This supported coordinated care and positive outcomes.
“Staff worked collaboratively with involved healthcare professionals, for example mental health practitioners and social workers, to achieve the best outcomes for people.” from the report
Inspectors raised no specific concerns in this report.
- 01How would you assess and review my relative's needs before they move in?
- 02What specific goals could my relative work towards, and how would you measure progress towards greater independence?
- 03How would you respond if my relative's mental health or other needs changed quickly?
- 04If my relative moved into the community, what outreach support would continue and how often would it be provided?
- 05How would you support my relative to manage their own medicines, and what checks would be made to ensure this remained safe?
This was a planned inspection of all five CQC questions, including observations, discussions with people and staff, one person's support plans and management records. This explanation was written from the published report of 17 April 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Callum House
2 rated inspections over 3 years: the service has held its Good rating throughout.
- April 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- May 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: OutstandingWell-led: Good
- June 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- September 2013
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- October 2011
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 26 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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13 live-in carers within about an hour of Norfolk
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £990 to £1,120 a week. 9 can care for a couple. 14 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.