CQC report explained · a residential care home
What the CQC found at Cadley Hill View
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found safe recruitment, enough staff, regular risk reviews and safe medicines management.
- Effective?
- Good
- People's needs were assessed before they moved in, and care plans gave staff clear guidance. Staff had relevant training, and people received support with food, drink and healthcare.
- Caring?
- Good
- People and relatives said staff treated people well. Inspectors saw staff protect privacy and dignity, listen to people and support their independence.
- Responsive?
- Good
- Care plans included people's histories, choices and preferences, and were reviewed regularly. People had access to varied activities, communication support and a complaints process.
- Well-led?
- Good
- The management team promoted a person-centred culture and involved people in decisions. Audits, feedback, complaints and incidents were used to monitor and improve the service.
What inspectors found, March 2023
Rated Good; inspectors found safe, kind and personalised care, with people involved in the life of the home.
This was the first inspection of the home. It was unannounced and took place on 13 February 2023. Inspectors spoke with people, relatives, staff and a visiting professional. They also reviewed care plans, medicines records, recruitment files and management records.
Inspectors rated the home Good in all five areas. They found enough staff, safe medicines practice, suitable training and timely healthcare support. Risks were assessed and monitored, and infection prevention arrangements were in place.
People and relatives said staff were kind, respectful and caring. Care plans included people's histories, choices and preferences. People were involved through regular meetings, activities and decisions about the home.
The management team had regular audits and used feedback, incidents and complaints to make improvements. As this was the first inspection, there was no earlier rating to compare with.
Enough staff
Inspectors found staffing levels met people's needs. Call bells were answered promptly during the inspection.
“There were enough staff to keep people safe and meet their individual needs.” from the report
Kind and respectful care
People and relatives consistently described staff as caring. Inspectors saw staff protect privacy and dignity and spend time listening to people.
“We observed staff supporting people with care and kindness throughout our inspection.” from the report
Personalised support
Care plans included people's life histories, memories, employment and family information. Staff used this to guide care, activities and conversations.
“Care plans contained detailed information on people's life history and included information on people's memories, employment and family.” from the report
People have a voice
People led committees and helped shape activities and the home. The management team acted on suggestions and displayed the actions taken.
“People led regular committee meetings where they provided feedback on the service and ideas for social activities.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and review my relative's risks, including mobility, nutrition and health conditions?
- 02How will you use my relative's life history, choices and preferences when planning their daily care and activities?
- 03What activities and community links would be suitable for my relative, and how will you support them to take part?
- 04How will you support my relative's communication needs, including providing information in alternative formats if needed?
- 05How will you record and review my relative's wishes for end-of-life care if those needs arise?
This was an unannounced first inspection covering all five key questions and the care home premises, care provided and infection prevention arrangements. This explanation was written from the published report of 4 March 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Cadley Hill View
Each visit the CQC has published, newest first, back to the day the home was registered.
- March 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2021
Registered with the Care Quality Commission on 12 November 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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62 live-in carers within about an hour of Derbyshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,010 to £1,260 a week. 51 can care for a couple. 12 years' experience on average.
“Ernest is an amazing professional carer who delivers care from the heart.”
“We particularly appreciate the companionship Dawn gives in the evenings when she plays cards and Scrabble with my mother.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.