CQC report explained · a residential care home
What the CQC found at Butlers Mews Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm, and inspectors found enough suitable staff. One person's medicinal cream had not been dated when opened, although staff took immediate action and there was no evidence of harm.
- Effective?
- Good
- People's needs were assessed and staff worked well with health and social care professionals. People were supported with food, drink, healthcare, mobility and their legal rights.
- Caring?
- Good
- Staff had developed strong relationships with people and treated them with kindness, dignity and respect. People were involved in everyday decisions about their care.
- Responsive?
- Good
- Care plans reflected people's histories, preferences and interests. People were supported with communication, activities, relationships, complaints and end-of-life care.
- Well-led?
- Good
- Inspectors found an open and constructive culture. Managers checked the quality of care, listened to people and staff, and worked well with health professionals.
What inspectors found, December 2023
Butlers Mews Care Home was rated Good; inspectors found kind, safe care, with one medicines labelling issue and some care plans still being developed.
This was the first inspection since the home registered in June 2023. One inspector visited on 14 and 16 November 2023. The first visit was unannounced and the return visit was announced.
Inspectors spoke with 7 people, 4 relatives, 16 staff and 4 visiting health and social care professionals. They reviewed care records, medicines records, recruitment and training files, meetings, audits and other safety records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. People were protected, treated with kindness and involved in their care. Inspectors found one cream had not been dated when opened, but staff acted straight away and there was no evidence of harm.
Enough suitable staff
Inspectors found enough staff to meet people's needs. Recruitment checks helped protect people from harm.
“The provider ensured there were sufficient numbers of suitable staff.” from the report
Good health support
Staff monitored people's health and worked closely with health and social care professionals. This helped people receive timely support.
“The provider worked exceptionally well within and across organisations to delivery effective care, support and treatment.” from the report
Personalised activities
Staff used people's histories and interests to plan activities. People could take part in social activities, trips, reminiscence and one-to-one time.
“Staff took time to find out what was important to people and used this knowledge to support them to maintain their well-being through a range of activities.” from the report
Cream opening date not recorded
minorOne person's medicinal cream had not been dated when it was opened. Inspectors said this could increase the risk of it being used after its disposal date, although there was no evidence of harm and staff acted immediately.
“We found one instance where a person's medicinal cream had not been dated on opening.” from the report
End-of-life care plans being developed
minorThe manager planned to create separate end-of-life care plans so important information would be easier for staff to find. Families should ask whether this work is now complete.
“The registered manager intended to develop separate care plans so this information was easily accessible to guide staff.” from the report
- 01How do you now make sure every medicinal cream is dated when it is opened?
- 02Have the separate end-of-life care plans been completed, and how are relatives involved in them?
- 03How are relatives invited to contribute when care plans are reviewed or people's needs change?
- 04What activities and community links are currently available for the person who would be moving in?
- 05How do you use feedback from the new surveys, meetings and suggestions box to improve care?
This was the first comprehensive inspection of the newly registered home and all five ratings were assessed. This explanation was written from the published report of 13 December 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Butlers Mews Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- December 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2023
Registered with the Care Quality Commission on 7 June 2023.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
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What to check when you visit
At least 100 live-in carers within about an hour of Warwickshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,260 a week. 77 can care for a couple. 11 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.