What the CQC found at Bury Lodge Nursing Home

Inspectors found enough staff to meet people's needs. Staff worked calmly, answered call bells promptly and supported people without rushing them.

“There were sufficient staff available to meet the needs of people.” from the report

Staff knew people well and adapted their communication and support to each person. Privacy, dignity and independence were respected.

“People were valued and respected as individuals and were very happy and content in the home.” from the report

People were offered varied, freshly prepared food and alternatives. Special diets and support with eating were provided according to people's needs.

“People enjoyed a variety of freshly prepared foods of their choice.” from the report

The home offered music, games, gardening, events and visits from entertainers and animals. Activities were adapted for people who preferred to stay in their rooms.

“A wide range of activities were provided in the communal areas of the home including music events, games, jigsaws and water painting.” from the report

Relatives, staff and professionals spoke positively about the management. Staff had regular support, training and opportunities to share learning.

“Staff felt very well supported in their roles and displayed a good understanding of the person centred values of the service.” from the report

The risks linked to one person's epilepsy and another person's anticoagulant medicine were not always clearly included in care records. The home was updating these records during the inspection.

“However, all records did not always reflect these risks.” from the report

Some care plans and records were inconsistent or did not contain full information about health conditions. The home had identified this through audits and was introducing a new documentation system.

“Care plans and records were reviewed monthly by registered nurses; however we identified some records contained information which was out of date and were not consistent.” from the report

The home's audits identified areas for improvement, but the action plans did not say when actions should be completed. The audit system was being adapted.

“Action plans were attached to the audits we saw, however we noted there were no dates of completion of these records.” from the report

Most recruitment checks were in place, but one long-serving staff member's file contained only one reference instead of two. The manager said this would be reviewed.

“Two references were sought before people commenced work at the home, however for one person who had worked at the home for a long time, we found their records held only one reference.” from the report

Relatives were generally involved in care planning, but one relative said they had not been involved in planning their loved one's care.

“although one relative told us they had not been involved in the planning of care for their loved one.” from the report