CQC report explained · a nursing home
What the CQC found at Burwood Nursing Home
Rated Outstanding: inspectors found the home performing exceptionally well.
- Safe?
- Good
- People felt safe and risks such as falls, choking, malnutrition and skin damage were assessed and reviewed. Staff were safely recruited and medicines were given by trained staff, although some as-needed medicine protocols were initially missing.
- Effective?
- Outstanding
- Care assessments involved people and families and included input from specialist health professionals. Staff received ongoing training, and people were supported with eating, drinking, healthcare and healthy lifestyles.
- Caring?
- Outstanding
- People and families described exceptional kindness and compassion. Staff respected people's dignity, privacy, choices, cultural backgrounds and independence.
- Responsive?
- Outstanding
- Care plans reflected people's needs, preferences and life histories. The home offered meaningful activities, trips, communication support and highly personalised end-of-life care.
- Well-led?
- Outstanding
- Inspectors found visible and supportive leadership, motivated staff and an inclusive culture. Quality checks were described as robust and effective, with people, families and staff regularly involved.
What inspectors found, September 2022
Rated Outstanding overall; inspectors found exceptional care, with a Good safe rating and a small medicines-record issue fixed during the inspection.
Inspectors visited unannounced on 24 and 29 June 2022. They spoke with eight people, four relatives and 12 staff. They also reviewed care records, medicines records, staff recruitment files and management records.
People and families described the care as outstanding. Inspectors found kind and respectful staff, personalised care, meaningful activities, excellent food choices and strong support at the end of life. People were involved in decisions and supported to remain independent.
The home was rated Good for Safe and Outstanding for Effective, Caring, Responsive and Well-led. This means the inspection found exceptionally high standards in four areas. The only shortfall noted was that some as-needed medicines did not initially have full guidance, but the missing protocols were completed during the inspection.
Kind and respectful care
People and families consistently described the care as outstanding. Staff treated people as individuals and supported their dignity, choices and independence.
“People and their families described care as outstanding.” from the report
Personalised activities
Activities reflected people's hobbies, interests and life histories. People could take part in trips, exercise, theatre, films, community links and activities in their rooms.
“People spent their time enjoying activities meaningful to them, reflected their past hobbies, interests and life histories.” from the report
Excellent food choices
People's dietary needs, allergies and preferences were understood. They could help shape menus and choose where and when to eat.
“Strong emphasis was placed on people having excellent food and drink experiences.” from the report
Strong staff training
Staff received induction, ongoing training and support suited to people's individual needs. Staff also shared their skills with colleagues.
“Staff completed an induction and had ongoing training and support that enabled them to carry out their roles effectively.” from the report
Exceptional leadership
The management team was visible and focused on people's wellbeing. Inspectors found motivated staff, a supportive culture and strong quality checks.
“Quality assurance systems were multi layered and robust ensuring outstanding care was sustained.” from the report
End-of-life support
End-of-life care was described as holistic and highly personal. Staff involved families and responded to people's wishes and changing needs.
“People received outstanding care at the end of their lives.” from the report
As-needed medicines guidance
minorSome medicines prescribed for use when needed did not initially have protocols explaining how they should be used safely and effectively. The home completed these protocols during the inspection.
“Not all these medicines had protocols in place detailing any additional information needed to ensure appropriate, effective use of these medicines.” from the report
- 01What protocols are now in place for every medicine prescribed to be given when needed?
- 02How will you make sure my relative's individual risks, such as falls, choking or malnutrition, are reviewed as their needs change?
- 03What training and competency checks will staff caring for my relative have for their specific nursing needs?
- 04How will you involve our family in care planning, activities and decisions about end-of-life care if needed?
- 05How can my relative choose activities, meals and the way they spend their day?
This was an unannounced inspection covering all five key questions, including infection prevention and control; it was described as the first inspection of this newly registered service. This explanation was written from the published report of 2 September 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Burwood Nursing Home
3 rated inspections over 7 years: the service has improved, from Good to Outstanding.
- September 2022Outstandingcurrent ratingstayed OutstandingSafe: GoodEffective: OutstandingCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- August 2018Outstandingup from GoodSafe: GoodEffective: OutstandingCaring: GoodResponsive: OutstandingWell-led: Good
- November 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2020
Registered with the Care Quality Commission on 6 March 2020.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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37 live-in carers within about an hour of Bournemouth, Christchurch and Poole
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,000 to £1,340 a week. 26 can care for a couple. 11 years' experience on average.
“We could not have managed without her calm, reassuring presence and practical knowledge and skill in caring and supporting both my husband and the family and I.”
“I cannot recommend Prisca highly enough, she is one in a million.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.