CQC report explained · a residential care home
What the CQC found at Burton Oaks
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home was managing infection risks, including visitors, personal protective equipment, testing, cleaning, isolation and admissions. They also asked about staffing pressures related to COVID-19.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, January 2022
Inspected but not rated; inspectors found good infection-control arrangements during a targeted visit.
This was an unannounced, targeted inspection on 10 January 2022. Inspectors looked mainly at infection prevention and control, and asked about staffing pressures linked to COVID-19.
Inspectors found good arrangements for visitors, including booking, rapid testing, vaccination checks, temperature checks and signing in. The home used isolation, zoning, cleaning, protective equipment and regular testing to reduce infection risks.
Staffing pressures were considered. The provider said it had measures to reduce the risks linked to COVID-19 staff shortages. There were no agency staff working in the home, and staff worked together to cover rota gaps.
The home was inspected but not rated. This means the visit did not give an overall quality rating or a standard rating for safe care.
Visitor safety
The home had several checks and controls for relatives, professionals and other visitors.
“Safe arrangements were in place for visitors to the service including relatives and friends, professionals and others.” from the report
Managing infection spread
The home used isolation, cohorting and zoning to reduce the spread of infection.
“Isolation, cohorting and zoning was used to manage the risk of infection spread.” from the report
Protective equipment and testing
Inspectors found plenty of protective equipment and a regular COVID-19 testing programme for staff and residents.
“There was plenty of personal protective equipment (PPE) including masks, gloves, aprons and hand sanitiser available.” from the report
Staffing arrangements
There were no agency staff at the time of the inspection, and the existing staff team worked together to cover rota gaps.
“There were no agency staff working in the service which meant fewer staff coming in and out of the building.” from the report
Inspectors raised no specific concerns in this report.
- 01How are staffing levels and rota gaps covered now, especially during COVID-19 or other staff shortages?
- 02What infection-control checks are currently required for relatives and other visitors?
- 03How often are staff and residents tested for COVID-19, and what happens after a positive result?
- 04How would the home isolate or zone residents if there were an infection outbreak?
- 05How are infection prevention and control checks recorded and reviewed by the manager?
This was a targeted inspection of infection prevention and control and COVID-19-related staffing pressures; the service was inspected but not rated. This explanation was written from the published report of 20 January 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2021
Rated Good; inspectors found safe, kind and person-centred care, with good management and no breaches reported.
This was the first inspection since the home registered in 2019. It was an unannounced visit on 9 December 2020. Inspectors spoke with one person, three relatives and five staff. They also reviewed care, medicines, recruitment and management records.
Inspectors found enough staff, safe medicines systems and regular reviews of people's risks. Staff knew people's needs and preferences, gained consent and protected privacy and dignity. People received personalised care and had access to health professionals, activities and support to communicate.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. This means inspectors found people were safe, treated with dignity, had good outcomes and received well-organised, person-centred care.
Staffing and continuity
Inspectors found enough staff to meet people's needs. People received care from a regular group of staff who knew them well, and consistent agency staff were used when needed.
“There were enough staff deployed to provide people with their care.” from the report
Personalised care
Care plans reflected people's likes, dislikes, cultural needs and personal histories. Staff delivered care in an individual way.
“People's care was planned and delivered in a person-centred way. Staff treated each person as an individual and considered people's personalities and previous lives.” from the report
Safe medicines
Staff were trained and checked as competent to manage medicines. Audits identified problems and these were dealt with promptly.
“Regular medicines' audits informed the registered manager of any issues which were rectified in a timely manner.” from the report
Dignity and choice
People were involved in decisions about their care. Staff asked permission, respected private spaces and encouraged people to do what they could for themselves.
“People and their relatives told us staff asked their permission before they carried out any care and encouraged them to do as much as possible for themselves.” from the report
Infection control
Inspectors were assured that the home had measures for preventing and managing infection, including safe use of protective equipment and testing.
“We were assured that the provider was using PPE effectively and safely.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you make sure the call bell pager is charged and checked throughout every shift?
- 02How do temporary or agency staff learn about each person's current needs and care plan?
- 03What activities are currently available, and how are people supported if group activities are restricted?
- 04How is the communication book used to support people who have difficulty expressing their wishes?
- 05How will you involve my relative in care planning and record their choices about future or end-of-life care?
This was the first inspection of the newly registered home and covered all five CQC questions, including infection prevention and control. This explanation was written from the published report of 4 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Burton Oaks
Each visit the CQC has published, newest first, back to the day the home was registered.
- January 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2021GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2019
Registered with the Care Quality Commission on 15 May 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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89 live-in carers within about an hour of North Northamptonshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 76 can care for a couple. 12 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.