CQC report explained · a residential care home
What the CQC found at Burrell Mead
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home used screening, PPE, social distancing, testing, cleaning and outbreak planning to prevent and control infection.
- Effective?
- Good
- This targeted inspection did not assess the Effective question.
- Caring?
- Good
- This targeted inspection did not assess the Caring question.
- Responsive?
- Good
- This targeted inspection did not assess the Responsive question.
- Well-led?
- Good
- This targeted inspection did not assess the Well-led question.
What inspectors found, March 2021
Burrell Mead was inspected but not rated; inspectors were assured about infection prevention and COVID-19 safety measures.
This was an announced, targeted inspection on 11 February 2021. It looked at infection prevention and control during the coronavirus pandemic, rather than the full quality of care.
Inspectors found good practice. Visitors were screened, PPE and social distancing guidance was followed, and the home was clean and hygienic. Staff had COVID-19 and infection control training, and testing arrangements were in place.
The home helped people keep in touch with family and friends when relatives could not visit. Inspectors were assured about the measures used to prevent and manage infection, but the service was not given a rating.
Visitor screening
Visitors and essential staff were screened for symptoms before entering, and infection control guidance was followed.
“All visitors, including health care professionals and essential staff, were screened for symptoms of acute respiratory infection before being allowed to enter the home.” from the report
Clean environment
Inspectors found the home clean and hygienic, with safety supported by its layout and hygiene practices.
“We were assured that the provider was promoting safety through the layout and hygiene practices of the premises.” from the report
Family contact
Although relatives were not visiting at the time, staff helped people keep in touch with family and friends.
“Although there were no relatives visiting people at the home, the manager and staff ensured that people could maintain links with family members and friends.” from the report
Testing and staff training
The provider had arrangements for COVID-19 testing and had trained staff in COVID-19, infection control and PPE.
“The provider had appropriate arrangements to test people and staff for COVID 19 and was following government guidance on testing.” from the report
Emergency planning
The home had plans for safe care during an emergency or COVID-19 outbreak.
“The service had business continuity and COVID 19 contingency plans was in place that made provisions for safe care in the event of an emergency, or outbreak of COVID 19.” from the report
Inspectors raised no specific concerns in this report.
- 01How are visitors currently screened, and what PPE and social distancing arrangements are now used?
- 02How are people and staff currently tested for COVID-19 and other infections?
- 03How can residents keep in touch with family and friends if visits are restricted?
- 04What is the current plan for managing an infection outbreak or other emergency?
- 05When was the home last reviewed on the other areas of care, including Effective, Caring, Responsive and Well-led?
This was an announced targeted inspection of infection prevention and control during the COVID-19 pandemic; it did not provide a full service rating or assess the other four questions. This explanation was written from the published report of 4 March 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2020
Rated Good in all five areas; inspectors found safe, kind and personalised care with effective management.
Inspectors made an unannounced visit on 16 December 2019. They spoke with 11 people, four relatives and four staff members. They reviewed care plans, medicine records, staff files and management records.
They found enough staff, safe medicine systems, suitable risk assessments and infection control procedures. Staff had relevant training and people were supported with food, healthcare, activities and decisions about their care.
People and relatives described staff as kind and respectful. Care plans included people's routines, preferences, communication needs and important relationships. The home also had systems for complaints, feedback and checking the quality of care.
The home was rated Good overall and Good in Safe, Effective, Caring, Responsive and Well-led. This was the same as the previous rating, published on 20 June 2017.
Enough staff
Inspectors found staffing levels met people's needs. Staffing was adjusted when people's needs changed.
“We observed that staffing levels at the home were meeting people's needs.” from the report
Safe medicines
Medicine records were complete and medicines, including controlled drugs, were stored securely. Staff administering medicines had been trained and assessed as competent.
“MAR records had been completed in full and there were no gaps in recording.” from the report
Kind and respectful care
People and relatives spoke positively about staff. Inspectors saw staff respecting privacy, dignity, independence and people's choices.
“Throughout the inspection, we observed very positive interactions between people using the service and staff.” from the report
Personalised support and activities
Care plans included people's preferences, life stories, routines and communication needs. The activities programme included exercise, music, quizzes, performances and visits from children and volunteers.
“Care plans contained information about people's likes and dislikes as well as their life stories.” from the report
Good oversight
The home used audits, quality visits, meetings and surveys to monitor care and respond to feedback. Staff said managers were approachable and supportive.
“Regular audits for example on health and safety, infection control, medicines and care records were carried out at the home.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and update my relative's care plan if their health or support needs change?
- 02What training and competency checks will staff have for my relative's specific needs, including medicines, moving and handling or dementia?
- 03How will you support my relative's cultural, religious, communication and dietary preferences?
- 04What activities would be available for my relative, and how would you adapt them to their interests and abilities?
- 05How would you involve our family in decisions about care, complaints and end of life wishes?
This was an unannounced inspection covering the home, the care provided and all five CQC questions; inspectors spoke with people, relatives and staff and reviewed care, medicines, recruitment and management records. This explanation was written from the published report of 24 January 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Burrell Mead
4 rated inspections over 5 years: the service has held its Good rating throughout.
- March 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- January 2020Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2016Goodstayed GoodResponsive: Good
- June 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: Requires improvementWell-led: Good
- April 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 7 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Bromley
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 83 can care for a couple. 11 years' experience on average.
“She cared for my mum with Alzheimer's with endless patience and kindness, always arriving with a smile and a positive attitude”
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