CQC report explained · a residential care home
What the CQC found at Burnley, Pendle & Rossendale Short Break Services
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks were being managed through cleaning, PPE, testing, social distancing, vaccination checks and an up-to-date infection control policy. The provider also had measures to manage COVID-19-related staffing pressures.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, January 2022
Burnley, Pendle & Rossendale Short Break Services was inspected but not rated; inspectors found strong infection control and enough staff to support people safely.
This was an announced, targeted inspection on 13 January 2022. It focused on infection prevention and control, visiting arrangements and whether COVID-19 staffing pressures affected the home.
Inspectors found the home spacious, comfortable and hygienically clean. They were assured that people were admitted safely, visitors were managed safely, PPE was used properly and testing arrangements were in place.
Staff had infection control training and audits were used to check arrangements. The home had current COVID-19 policies and risk assessments, and there were enough staff to provide continuity if shortages occurred.
The overall service and Safe question were marked 'Inspected but not rated'. This visit checked particular safety arrangements and did not give a quality rating.
Clean environment
The home was described as spacious, comfortable and hygienically clean. Cleaning schedules were used to reduce the risk of infection between short breaks.
“The short stay service provided a spacious, comfortable and hygienically clean environment.” from the report
Good health monitoring
People's health and wellbeing were monitored during their stay. Communication with next of kin or carers was maintained.
“People's health and well-being was carefully monitored during their stay and good communication links were maintained with each person's next of kin or carer.” from the report
Safe use of PPE
Staff had infection control training and inspectors observed them using personal protective equipment appropriately.
“Staff had been trained in infection control. We observed staff were using PPE appropriately.” from the report
Staffing cover
The provider had enough staff to maintain continuity of support if there was a staff shortage.
“There were sufficient staff to provide continuity of support should there be a staff shortage.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you keep the infection prevention and control policy, risk assessments and cleaning schedules up to date?
- 02What happens if COVID-19 or other illness causes staff shortages, and how will my relative's support remain consistent?
- 03How do you arrange testing and PPE for people staying at the home and for staff?
- 04How do you check that visiting professionals meet the COVID-19 vaccination requirements?
- 05How will you keep my relative's next of kin or carer informed about their health and wellbeing during the short stay?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19 staffing pressures; the service was inspected but not rated. This explanation was written from the published report of 29 January 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, July 2019
Rated Good; inspectors found safe, kind and highly personalised care, although the service had fallen from Outstanding at its previous inspection.
The inspection took place on 24 and 25 April 2019. One inspector spoke with people using the service, relatives, staff and managers. They also reviewed care records, medicines records, incident records, staff records and quality checks.
The home provides short breaks, day care and emergency care for up to six adults with learning disabilities and autism. Inspectors found people felt safe and happy. Risk assessments were detailed, staffing was suitable, medicines were managed safely and the home was very clean.
Care was described as kind, respectful and centred on each person's needs, choices and routines. Staff supported health, activities, relationships and independence. The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. This means the inspectors found the service met the required standards and provided consistently good care, but it was no longer rated Outstanding.
Detailed risk support
The home supported people with complex needs using individual risk assessments and positive behaviour support plans. Staff had clear guidance about what to do when someone was distressed or reached crisis point.
“Detailed risk management strategies were in place.” from the report
Personalised care
Care plans included people's routines, preferences, communication needs, relationships, diet and goals. Staff adapted the environment and support to help people feel comfortable and independent.
“People's assessments and care plans were exceptionally person-centred.” from the report
Kind and respectful staff
People appeared relaxed with staff, and inspectors saw warmth, humour and compassion in their interactions. Relatives consistently praised the care and reassurance provided.
“We observed extremely positive interactions between staff and service users demonstrating, warmth, humour and compassion.” from the report
Good communication
People had communication and hospital passports, easy-read information and picture-based choices. Staff communicated patiently and involved people and families in decisions.
“Communication between relatives, people using the service and the staff was excellent.” from the report
Learning and leadership
The home reviewed incidents, gathered feedback and worked with other professionals to improve support. Staff said they felt listened to, supported and appreciated.
“There was a strong emphasis on continuous learning and development within the service.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you assess whether people with complex needs are compatible when they stay at the same time?
- 02How are positive behaviour support plans reviewed when a person's behaviour or circumstances change?
- 03How will you manage any changes to my relative's medicines, and how will you keep the family informed?
- 04How do you find out which activities, friendships and routines are important to each person before a stay?
- 05How do you support a person moving into the home for the first time or moving on to another service?
This was a comprehensive inspection covering all five key questions, based on conversations, records, observations and information held by the CQC. This explanation was written from the published report of 4 July 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Burnley, Pendle & Rossendale Short Break Services
2 rated inspections over 3 years: the service has slipped, from Outstanding to Good.
- January 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
Read what inspectors found at Burnley, Pendle & Rossendale Short Break Services →
- July 2019Gooddown from OutstandingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Burnley, Pendle & Rossendale Short Break Services →
- November 2016OutstandingSafe: GoodEffective: GoodCaring: OutstandingResponsive: OutstandingWell-led: Outstanding
- June 2014
Report published without a new overall rating.
- October 2013
Report published without a new overall rating.
- November 2012
Report published without a new overall rating.
- February 2011
Registered with the Care Quality Commission on 2 February 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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85 live-in carers within about an hour of Lancashire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 78 can care for a couple. 11 years' experience on average.
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.