CQC report explained · a residential care home
What the CQC found at Burnham
Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.
What inspectors found, October 2019
Burnham was rated Good overall; inspectors found safe, kind and personalised care, with only minor areas needing attention.
The inspection took place on 16 September 2019. One inspector spoke with people using the home, staff and the manager. They also reviewed care plans, medicines records, staff files and management records.
The home provided personal and nursing care for five adults with physical disabilities. Inspectors found that people felt safe and were happy. Staff understood people's needs, supported their health and medicines, and treated them with dignity and respect.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. The report says Good meant people's outcomes were consistently good and that the service was consistently managed.
The previous rating was Requires Improvement, published in January 2018. The provider had since changed its legal entity, and this inspection was planned because of that change.
Personalised care
Care plans included detailed routines, preferences and information about people's lives. Staff used this information to adapt support.
“Care plans contained detailed guidance for staff about how to support people.” from the report
Respect and independence
People were involved in decisions, had privacy and were encouraged to manage parts of their lives as independently as possible.
“People were encouraged to be as independent as possible.” from the report
Good health support
Staff noticed changes in people's health, arranged medical help and worked with specialist professionals. Medicines were reviewed regularly.
“Some people had complex medical conditions that were managed well by staff with the support of the GP.” from the report
Open management
The manager used audits, meetings and feedback to improve the home. Staff said they could raise concerns and that suggestions had led to changes.
“The registered manager completed checks and audits on the quality of the service.” from the report
Activities plan not often used
minorThere was an activity plan, but staff did not often use it. People were still supported to choose and attend activities.
“There was an activity plan available, but this was not often used.” from the report
Assessment information
minorThe pre-admission assessment covered most areas of people's lives, but inspectors said more information was needed about sexual orientation.
“More information was required to include sexual orientation.” from the report
- 01How would you assess and support my relative's specific needs before they move in?
- 02How do you make sure activities are recorded and planned around each person's interests?
- 03How would you support my relative's communication needs and preferred way of receiving information?
- 04How do you manage medicines and complex health needs such as diabetes, feeding tubes or catheters?
- 05How are people and relatives involved in reviewing care plans and making decisions?
This was the first inspection of the newly registered service and covered all five CQC questions: Safe, Effective, Caring, Responsive and Well-led. This explanation was written from the published report of 5 October 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Burnham
Each visit the CQC has published, newest first, back to the day the home was registered.
- October 2019Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2018
Registered with the Care Quality Commission on 3 May 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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39 live-in carers within about an hour of Kent
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 33 can care for a couple. 12 years' experience on average.
“Always on time and with a lovely smile for my mum. Theresa is kind and sensitive to my mum's needs.”
“Irene was a very kind and empathetic carer who knew just the right words to say to put a smile on my face.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.