CQC report explained · a residential care home
What the CQC found at Burghley
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. Risk assessments, safeguarding training, recruitment checks, staffing arrangements and medicines systems were in place.
- Effective?
- Good
- Staff were trained to support people's needs, including specific health conditions. People were supported with food, drink, healthcare appointments and decisions about their care.
- Caring?
- Good
- Staff treated people with kindness, dignity and respect. People were involved in decisions, and staff supported their independence and relationships.
- Responsive?
- Good
- Care plans recorded people's histories, preferences, communication needs and support needs. People were supported with activities and interests, although work on volunteer and community opportunities was still at an early stage.
- Well-led?
- Good
- The home had a positive, person-centred culture. Staff felt supported and managers used audits, feedback and learning from incidents to improve the service.
What inspectors found, March 2020
Burghley was rated Good overall; inspectors found safe, kind and personalised care, with the manager registration still being processed.
This was the first inspection since the home registered. It was an unannounced visit on 02 March 2020. One inspector spoke with the three people living there, four staff members and one relative by telephone. Records about care, medicines, staffing and management were also checked.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found people were safe, medicines were managed correctly, staff were trained and people's health and nutritional needs were supported.
People were treated with kindness and respect. They were involved in decisions about their care and supported to be independent, follow their interests and maintain relationships. The home had a complaints process and used feedback and incidents to make improvements.
People felt safe
People told inspectors they felt safe. Staff understood safeguarding procedures and how to report concerns.
“People told us they felt safe living at Burghley.” from the report
Safe medicines management
Medicines were stored, administered and recorded safely. Staff had medicines training and their competence had been checked.
“Effective systems were in place to ensure people received their medicines as prescribed.” from the report
Kind and respectful care
Inspectors saw staff spending time with people and treating them as individuals. People were supported to make choices and remain independent.
“Staff consistently treated people in a kind and compassionate manner.” from the report
Personalised support
Care plans reflected people's backgrounds, preferences and communication needs. Staff knew people well and supported activities they enjoyed.
“People remained in control of their lives as much as possible.” from the report
Learning and improvement
The management team reviewed accidents, incidents and shortfalls. Learning was shared with staff and changes were made when needed.
“We saw that procedures had been changed in response to learning from incidents.” from the report
Manager registration pending
needs fixingThere was no registered manager at the time of inspection. The manager's application had been accepted by CQC and was still being processed.
“There was not a registered manager in post.” from the report
Community opportunities still developing
minorThe home was helping people explore volunteering and community opportunities, but this work was at an early stage.
“The staff team were supporting people to look into volunteer/community opportunities, this process was in its infancy.” from the report
- 01Has the manager now completed CQC registration, and who is legally responsible for the home until then?
- 02How will you support my relative to develop volunteer or wider community opportunities?
- 03How will you review and update my relative's risk assessments as their choices, activities or needs change?
- 04How often will my relative's medicines records and administration be checked?
- 05How will my relative be involved in decisions about their care, routines, activities and bedroom?
This was the first comprehensive inspection of the newly registered home and covered all five CQC questions, including the premises and care provided. This explanation was written from the published report of 20 March 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Burghley
Each visit the CQC has published, newest first, back to the day the home was registered.
- March 2020Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2019
Registered with the Care Quality Commission on 28 February 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
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What to check when you visit
89 live-in carers within about an hour of North Northamptonshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 76 can care for a couple. 12 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.