CQC report explained · a residential care home
What the CQC found at Burgh Heath Care Centre
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found that risks, safeguarding, staffing, recruitment, infection control and medicines were managed safely. Medicines records showed people received their medicines as prescribed.
- Effective?
- Good
- Staff had relevant training and received support from managers. People were helped to access health professionals, eat and drink safely, maintain oral health and make choices.
- Caring?
- Good
- People and relatives described staff as kind and caring. Inspectors saw staff respecting privacy, dignity, equality, religious beliefs and people's choices.
- Responsive?
- Good
- Care plans recorded people's routines, preferences, strengths and independence. People were supported with communication, activities, education, relationships and access to the community.
- Well-led?
- Good
- Inspectors found a positive, person-centred culture. Quality checks covered medicines, care plans, finances and care delivery, and action was taken when issues were found.
What inspectors found, January 2020
Rated Good; inspectors found safe, kind and personalised care across all five areas they assessed.
This was the home's first inspection since it registered in November 2018. One inspector visited on 19 November 2019, with 48 hours' notice.
The inspector spoke with three people using the service, two relatives and five staff. They reviewed care and medicines records, staff recruitment and supervision files, and management records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found suitable staffing, safe medicines, trained staff, person-centred care, meaningful activities and effective management checks.
Safe medicines
Staff were trained and checked as competent to give medicines. Records showed medicines were stored, given and recorded safely.
“Medication administration records (MAR) were accurately completed and showed people received their medicines as prescribed.” from the report
Kind and respectful care
People and relatives said staff were caring. Inspectors also saw a friendly atmosphere and respect for privacy and dignity.
“We observed a light and friendly atmosphere in the home.” from the report
Personalised activities
People were supported to take part in activities and interests such as cooking, music, swimming, bowling and meals out. Support also helped people build independence and confidence.
“The relatives we spoke with told us people led an active and fulfilling life.” from the report
Effective management checks
The home used regular checks to look at medicines, care plans, finances and the care being delivered. Inspectors found that action was taken when problems were identified.
“Effective quality assurance checks were carried out by key staff members, the registered manager and the provider.” from the report
Inspectors raised no specific concerns in this report.
- 01How will you assess and manage my relative's particular risks, including any risk of self-harm or distressing behaviour?
- 02How will you make sure staff understand my relative's communication needs and preferred ways of expressing themselves?
- 03What training and competency checks will staff have before giving my relative medicines?
- 04How will you involve my relative and our family in reviewing the care plan and choosing activities?
- 05How will you discuss and record future end of life care wishes if my relative's needs change?
This was the first planned inspection of the newly registered home and covered all five CQC questions. This explanation was written from the published report of 14 January 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Burgh Heath Care Centre
Each visit the CQC has published, newest first, back to the day the home was registered.
- January 2020Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2018
Registered with the Care Quality Commission on 30 November 2018.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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77 live-in carers within about an hour of Surrey
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 66 can care for a couple. 11 years' experience on average.
“Without his support we wouldn't have been able to navigate bringing and keeping Dad at home.”
“Not only has she looked after him beautifully, she has also been great company for him with lively conversation, kindness and humour.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.