What the CQC found at Buddleia House Care Home

The home used tailored equipment, food presentation and choice to help people eat and drink independently. Staff knew people's dietary needs and preferences well.

“People's nutritional needs and preferences were discussed in regular meetings with the catering department.” from the report

The building, garden, signs, lighting and activities were designed to support orientation, independence and meaningful daily life for people living with dementia.

“Significant attention had been given to ensure that the environment at Buddleia House could support people with dementia well.” from the report

People were supported to use their interests and abilities through activities such as gardening, book club, baking and crafts.

“People were supported to take part in meaningful activities to promote independence and to give them a purpose to their day.” from the report

The home worked with health professionals when people needed extra help, including support with nutrition and skin protection.

“People had good access to health care professionals to help keep them healthy.” from the report

Staff spent time with people, knew their interests and supported privacy, dignity and independence.

“People were treated with respect. Interactions between people and staff were warm and showed they knew each other well.” from the report

There were only two staff at night. Inspectors found that some people needed two staff for regular checks and repositioning, leaving no other staff available to support other people.

“however there were only two staff at night. Some people required regular checks and repositioning during the night to prevent pressure sores which required support from two staff.” from the report

The actual number of medicines did not always match the stock recorded electronically. The home took immediate action and added extra checks.

“The actual number of medicines did not always tally with the stock recorded on the eMAR's.” from the report

Relatives were usually consulted before a person moved in, but they were not always involved in later care-plan reviews. Inspectors recommended improving this process.

“Most relatives told us they had been consulted about their loved one likes, dislikes and personal history prior to them moving into the home, however they had not always been involved in regular reviews after that.” from the report

Some relatives said they struggled at times to get through to someone by telephone. Other relatives said they were mostly kept informed about health changes and incidents.

“Some relatives told us that at times they struggled to get through to speak to someone over the phone and the communication channels could be improved.” from the report