CQC report explained · a residential care home
What the CQC found at Bucklow Manor Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Risks were assessed and managed, there were enough staff, recruitment checks were completed and medicines were generally given safely. Inspectors noted a few issues, including missing opening dates on some creams and ointments.
- Effective?
- Good
- The report does not give a separate rating or detailed findings for this question.
- Caring?
- Good
- People and relatives spoke positively about the care. Staff knew people well, treated them with dignity and respect, involved people and relatives in care planning, and supported independence.
- Responsive?
- Good
- The report does not give a separate rating or detailed findings for this question.
- Well-led?
- Good
- Managers were visible and accessible, staff felt supported, and audits, meetings and feedback systems were in place. One equipment problem had not been identified by the checking system, but action was taken to strengthen it.
What inspectors found, February 2023
Rated Good; inspectors found kind, personalised care and improved management, with some building and record-keeping issues still being addressed.
The inspection was unannounced and took place on 31 January and 3 February 2023. One inspector spoke with people living at the home, relatives and staff. They observed care, reviewed records and checked medicines, recruitment, accidents, care plans and quality checks.
Inspectors found the home was safe, caring and well-led. People were treated with dignity, staff knew them well, and relatives said the home felt homely. There were enough staff, medicines were generally managed safely, and managers had better systems for checking the quality of care.
Some work was still needed. Parts of the building needed redecoration and one bathroom needed refurbishment. Inspectors also found a few record-keeping and checking issues, but the provider took action during or after the inspection. The overall rating was Good, and the home was no longer in breach of regulations.
Kind, individual care
People and relatives described staff as kind and caring. Inspectors saw staff treating people patiently and respectfully.
“Staff knew people well and treated them as individuals, with dignity and respect.” from the report
Stable staff team
The home had recruited several new staff and was no longer reliant on agency workers. Staff said they had enough time to respond to people.
“The provider had developed an effective strategy and had recruited several new staff.” from the report
Improved management
Managers were visible, knew people well and had introduced stronger systems to oversee safety and quality.
“Effective systems were now in place to oversee the safety and quality of the care provided.” from the report
Involvement of families
People and relatives were involved through care planning, meetings and surveys. Relatives said managers listened and acted on feedback.
“They involved the family in the care planning, the communication is excellent.” from the report
Building work
minorParts of the building needed repainting and refurbishment, including a bathroom affected by a leak. A schedule of works was in progress.
“Areas of the building needed redecoration and a bathroom required refurbishment.” from the report
Medicine records
minorInspectors found a couple of creams and ointments without their opening dates. The issue was raised with the manager.
“however we saw a couple of examples where dates not been recorded and highlighted this to the registered manager.” from the report
Care decision record
minorOne best-interest decision needed to be recorded more fully. This was discussed with the manager.
“However, we discussed one example with the registered manager where a best interest decision needed to be fully recorded.” from the report
Equipment checks
minorOne air-flow mattress had become deflated without the checking system identifying it. The manager acted immediately and strengthened the system.
“In one example, systems had not identified an air-flow mattress had accidentally become deflated.” from the report
- 01What work has been completed on the areas needing redecoration and on the bathroom affected by the leak?
- 02How do you make sure creams and ointments have their opening dates recorded?
- 03How are air-flow mattresses checked so that a deflated mattress is identified quickly?
- 04How are best-interest decisions recorded and reviewed?
- 05How will you meet my relative's needs in the Effective and Responsive areas, which were not separately rated in this report?
This inspection rated Safe, Caring and Well-led; the report does not give separate ratings or detailed findings for Effective or Responsive. This explanation was written from the published report of 25 February 2023 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, March 2022
Inspected but not rated; inspectors found strong infection control and visiting arrangements, but admission procedures were not always followed.
This was an announced, targeted inspection on 10 February 2022. Inspectors looked at infection prevention and control, visiting arrangements and staffing pressures linked to COVID-19.
Inspectors found that a recent COVID-19 outbreak had been limited and eradicated. The home was clean, staff had suitable training and protective equipment was available. Testing, screening and cleaning arrangements were in place.
Visits were supported through designated areas, rooms and a purpose-built visiting pod. The report also says the provider's admission procedures reflected government guidance but had not always been followed.
The service was inspected but not rated. This report does not give an overall quality rating or ratings for the other key questions.
Outbreak control
Inspectors found that training and management action had helped limit and end a recent COVID-19 outbreak.
“Due to the good practice, training, and diligence of managers and staff a recent COVID-19 outbreak had been limited and eradicated.” from the report
Safe visiting
The home offered several ways for relatives and friends to visit, including a purpose-built visiting pod and essential caregiver arrangements.
“The provider had acquired a purpose-built visiting pod which was located directly outside the home at the front entrance.” from the report
Clean environment
The home was clean, with enhanced cleaning schedules and protective equipment available in different areas.
“The home was clean and free of malodour throughout.” from the report
Admission procedures
needs fixingThe provider's policies reflected government guidance, but inspectors said they had not always been followed. Ask what has been done to make sure this does not happen again.
“The provider's policy's and procedures were up to date and reflected government guidelines but had not always been adhered to.” from the report
- 01What has changed to make sure the home's admission procedures are followed every time?
- 02How are new residents safely admitted during an infection outbreak or isolation period?
- 03What testing and health screening do visitors need to complete now?
- 04Can relatives visit in a resident's room, a designated area or the visiting pod, and what restrictions may apply?
- 05How are staffing pressures monitored and managed if COVID-19 affects staff availability?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19-related staffing pressures; it did not provide a full service rating. This explanation was written from the published report of 9 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Bucklow Manor Care Home
4 rated inspections over 8 years: the service has held its Good rating throughout.
- February 2023Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2022Inspected but not ratedSafe: Inspected but not rated
- November 2019Requires improvementstayed Requires improvementSafe: Requires improvementCaring: Requires improvementWell-led: Requires improvement
- October 2018Requires improvementdown from GoodSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- July 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2015
Report published without a new overall rating.
- June 2014
Report published without a new overall rating.
- August 2013
Report published without a new overall rating.
- February 2013
Report published without a new overall rating.
- January 2012
Registered with the Care Quality Commission on 12 January 2012.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Cheshire East
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 88 can care for a couple. 10 years' experience on average.
“She is an exemplary carer, she is knowledgable empathetic and very respectful in the home.”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.