CQC report explained · a residential care home
What the CQC found at Brough Manor Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found suitable risk assessments, safe staffing, recruitment checks, infection control and medicines systems, although one thickener instruction was initially missing from the medicine records.
- Effective?
- Good
- Staff had relevant training, supervision and competency checks. People received support with nutrition, choices, mental capacity decisions and access to health professionals.
- Caring?
- Good
- People said staff cared for them. Inspectors saw respectful interactions and found that staff supported privacy, dignity, independence, cultural needs and personal beliefs.
- Responsive?
- Good
- Care plans reflected people's needs, backgrounds, choices and changing circumstances. People could choose activities, raise complaints and suggest changes to the service.
- Well-led?
- Good
- The provider used audits, meetings and feedback to monitor quality and make improvements. A manager was in post, but their application to register with the CQC was still being processed.
What inspectors found, May 2018
Rated Good; inspectors found safe, kind and personalised care, with one medicines recording issue corrected during the visit.
This was an unannounced, comprehensive inspection on 23 April 2018. One inspector spoke with people living at the home, staff and visiting health professionals. They reviewed care plans, staff files, training records, medicines and quality checks.
All five areas were rated Good: safe, effective, caring, responsive and well-led. People were protected from avoidable harm, staffing levels were considered safe, and staff received training and support.
Inspectors found that care was based on people's needs, choices and preferences. People were supported with food, health appointments, activities, family contact and decisions about their care.
The overall Good rating stayed the same as at the previous inspection. The report says there was no evidence of serious risks or concerns.
Safe staffing
Inspectors found enough staff to meet people's needs and saw staff spending time talking with people and offering reassurance.
“We saw there were sufficient staff on duty to respond to and meet people's individual needs.” from the report
Respectful care
Staff knew people well and supported their dignity, privacy, independence and choices.
“Staff promoted people's dignity and understood the importance of respecting people's choices.” from the report
Personalised support
Care plans included people's backgrounds, preferences, health needs and levels of independence. Staff offered different activities and one-to-one support.
“People who used the service were supported to engage in activities and interests which were meaningful to them.” from the report
Listening to people
The provider used meetings and feedback to respond to requests, including a request for more fish on the menu.
“This showed the provider listened and accommodated people's requests for change.” from the report
One incomplete medicine instruction
minorThe medicine record and container label did not initially state how much thickener to add to a person's drinks. Staff contacted the GP during the inspection and arranged for both to be updated.
“the MAR chart and label did not specify the amount staff had to use.” from the report
- 01How will you make sure medicine labels and records always include the correct instructions, including the amount of thickener to use?
- 02How often are care plans reviewed, and how are changes in a person's needs shared with all staff?
- 03What activities are available for people who prefer one-to-one support rather than group activities?
- 04How can relatives give feedback or make a complaint, and how will they be told what action was taken?
- 05Has the manager's application to register with the CQC now been completed?
This was an unannounced comprehensive inspection covering all five areas, and the ratings in each area were assessed as Good. This explanation was written from the published report of 25 May 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Brough Manor Care Home
2 rated inspections over 3 years: the service has held its Good rating throughout.
- May 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2013
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- March 2011
Registered with the Care Quality Commission on 11 March 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
16 live-in carers within about an hour of East Riding of Yorkshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,030 to £1,420 a week. 14 can care for a couple. 7 years' experience on average.
“She was always 'just present enough': attentive, available, kind and engaging, but without ever over-stepping any boundary”
“What truly stands out is how mindful and attentive she is to all of my medical needs, always going above and beyond to ensure I’m comfortable and well cared for.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.