CQC report explained · a residential care home
What the CQC found at Broomhills
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection prevention and control measures were effective, including PPE, testing, cleaning, safe admissions and outbreak management. They found that risk assessments needed more detail about people's individual risks, and action was taken straight away.
- Effective?
- Good
- Does the care work? Training, consent, food and drink, working with GPs and nurses.
- Caring?
- Good
- Are people treated with kindness and dignity?
- Responsive?
- Good
- Is care built around the person? Care plans, activities, complaints.
- Well-led?
- Good
- Is the home run well? The manager, the culture, how problems get found and fixed.
What inspectors found, January 2022
Broomhills was inspected but not rated; inspectors found good infection control and effective handling of a recent COVID-19 outbreak, but risk assessments needed more detail.
This was a targeted inspection on 18 January 2022. It looked mainly at infection prevention and control during a COVID-19 outbreak, as well as staffing pressures. The visit was announced one day in advance.
Inspectors found the home was clean and that infection control measures were being followed. They were assured that PPE, testing, visiting, safe admissions, isolation and outbreak management were being handled properly. Staff had regular infection control and COVID-19 training.
The home had risk assessments for everyone, but these did not include enough detail about people's individual risks. The registered manager acted straight away to address this. The service was inspected but not rated, so this report does not provide an overall quality rating.
Managing the outbreak
The home had effective contingency plans and managed staff absences during the recent COVID-19 outbreak.
“Contingency plans had been effective and staff absences had been managed well.” from the report
Clean and well controlled
The home was clean, with robust cleaning schedules and infection control measures in place.
“The service was clean. There were robust cleaning schedules in place and infection prevention and control measures were being followed to minimise risk.” from the report
Staff training
Staff received regular training on infection control and COVID-19, including using PPE correctly.
“Staff had regular infection control and COVID-19 training including the correct use of personal protective equipment [PPE].” from the report
Safe admissions and visiting
Inspectors were assured that people were admitted safely and that visits were facilitated according to current guidance.
“We were assured the provider was facilitating visits for people living in the home in accordance with the current guidance.” from the report
Risk assessments lacked detail
needs fixingRisk assessments were in place for everyone, but they did not contain enough detail about individual risks. The registered manager took action to address this immediately.
“There were risk assessments for all people living at the service however, these needed to include more detail about people's individual risks.” from the report
- 01What extra detail was added to people's individual risk assessments after the inspection?
- 02How do you make sure each person's current risks are reviewed and kept up to date?
- 03What contingency plans are in place if COVID-19 causes staff absences again?
- 04How do you make sure PPE, testing, isolation and visiting arrangements remain effective?
- 05How are new people admitted safely when there is an infection outbreak?
This was a targeted inspection of infection prevention and control and staffing pressures during a COVID-19 outbreak; the service was inspected but not rated and the other four question areas were not assessed in this report. This explanation was written from the published report of 25 January 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2021
Inspected but not rated; inspectors found clear infection control, testing and visiting arrangements at Broomhills.
This was an announced, targeted inspection on 26 January 2021. It looked only at infection prevention and control because of the coronavirus pandemic.
Inspectors found that infection control procedures were clear and followed. Staff had training and enough personal protective equipment. The home had arrangements for testing staff and residents, managing possible outbreaks, and admitting people safely.
People were supported to keep in touch with relatives through a visitor pod, window visits, technology and telephone calls. The home was inspected but not rated, so this report does not give an overall quality rating or ratings for the other areas of care.
Clear infection control
The home had clear infection prevention procedures, and staff followed them during the visit.
“IPC procedures were clear and followed by staff.” from the report
Testing arrangements
There was a clear process for testing staff and people living in the home, including home testing for staff with symptoms.
“There was a clear procedure for staff and people in the home to be tested for COVID-19” from the report
Contact with relatives
People could keep in touch with relatives in several ways, including visits and remote contact.
“People were supported to maintain contact with their relatives in a number of ways, including a visitor pod, window visits, technology and by telephone.” from the report
Inspectors raised no specific concerns in this report.
- 01How have your infection prevention and control procedures changed since the inspection on 26 January 2021?
- 02How are staff and residents tested if they develop COVID-19 symptoms?
- 03How do you manage a suspected or confirmed infection outbreak?
- 04What visiting options are available now, including the visitor pod, window visits and telephone or video contact?
- 05How do you make sure staff continue to use PPE safely and have enough supplies?
This was a targeted inspection of infection prevention and control only; the service was inspected but not rated and the other areas were not assessed. This explanation was written from the published report of 13 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Broomhills
3 rated inspections over 2 years: the service has held its Good rating throughout.
- January 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2021Inspected but not ratedSafe: Inspected but not rated
- May 2018Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2017Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- October 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 16 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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35 live-in carers within about an hour of Essex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,260 a week. 25 can care for a couple. 10 years' experience on average.
“Not only was she professional, polite and efficient but she bought a lovely smile and laughter to my parents home.”
“She brought fun and stimulation into mums life.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.