CQC report explained · a residential care home
What the CQC found at Brookview
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from avoidable harm. Inspectors found suitable safeguarding arrangements, regular risk reviews, enough staff and safe medicines practice.
- Effective?
- Good
- Staff were trained and understood people's needs. People received suitable food and health support, and the home followed the principles of the Mental Capacity Act.
- Caring?
- Good
- Staff had kind and respectful relationships with people. Residents were offered choices, involved in decisions as far as possible, and supported to maintain privacy and family relationships.
- Responsive?
- Good
- Care was personalised and adapted when people's needs changed. People were supported with communication, activities, relationships and individual preferences.
- Well-led?
- Good
- The management team had systems to monitor care, medicines, health and safety. Staff felt supported, and feedback and learning were used to improve the service.
What inspectors found, November 2019
Rated Good; inspectors found safe, kind and personalised care, with all five areas rated Good.
This was an unannounced, planned inspection on 18 October 2019. One inspector met all eight residents, observed care, spoke with staff, a health professional and a relative, and checked care, medicines, recruitment and management records.
The inspectors found enough staff, safe medicines systems, suitable training and good risk assessments. Staff knew residents well and supported their choices, communication needs, health care and activities.
People lived in well-maintained accommodation. They were supported with dignity and respect, had meaningful activities and could keep in touch with family and the local community.
The home was rated Good overall and Good in Safe, Effective, Caring, Responsive and Well-led. This was unchanged from the previous Good rating, published on 3 June 2017.
Safe staffing and medicines
Inspectors found enough staff to meet people's needs. Medicines were given as prescribed, and staff training and checks helped support safe administration.
“There were enough staff to meet people's needs and keep them safe.” from the report
Kind relationships
Staff knew people well and treated them with kindness, dignity and respect. Inspectors observed positive relationships and encouraging interactions.
“People were supported by staff who were kind, caring and they had good relationships with them.” from the report
Personalised support
Care plans described people's routines, likes, needs and interests. Staff adapted support when people's needs changed and helped people make choices.
“The information was detailed and outlined specific likes, needs and interests.” from the report
Activities and independence
People could choose activities, attend day services and take part in community life. The home also supported people to develop skills and become more independent.
“People had a choice about how they lived their life.” from the report
Strong management oversight
The manager and provider used audits, action plans and feedback to monitor care and identify improvements. Staff said communication and support within the team were good.
“The audits and action plan helped the provider to monitor and improve care for the people using the service.” from the report
Communication improvements planned
minorThe manager recognised that communication support could be improved further. The home had applied to join a project exploring technology to help people communicate.
“The registered manager had identified that they could improve how they met peoples communication needs” from the report
- 01What communication methods are used for my relative, and what progress has been made with the planned technology project?
- 02How will you make sure staffing levels support my relative to take part in their preferred activities?
- 03How are my relative's medicines, including any as-required medicines, recorded and checked?
- 04How will my relative be involved in decisions about their care if they do not communicate verbally?
- 05How do you review and update care plans when a person's health, behaviour or support needs change?
This was an unannounced comprehensive inspection covering all five key questions; all ratings remained Good from the previous inspection. This explanation was written from the published report of 29 November 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, June 2017
Rated Good; inspectors found safe, kind and personalised care, with some staffing gaps and a complaints procedure that was not displayed.
Inspectors visited on 11 May 2017 after giving 48 hours' notice. They observed care, spoke with staff and relatives, and reviewed care plans, staff records, quality checks and information from commissioners. Six people were living in the home, which can support up to eight people.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff to support people safely, medicines were managed correctly, and staff understood people's health, communication and dietary needs.
This was the first inspection after a new provider took over on 1 March 2017. Inspectors said the change had been smooth and that safety measures had been strengthened after a serious incident before the change. They also noted that the complaints procedure was not displayed and that staff vacancies were still being recruited for.
Stronger safety measures
The provider had responded positively to a serious incident that happened before the change of provider. Inspectors found robust measures to reduce the risk of a similar incident happening again.
“During this inspection we found the provider had taken positive steps to ensure people were safe and robust safety measures were in place to reduce the risk of further incidents of a similar nature.” from the report
Kind and respectful staff
Staff were observed communicating calmly and gently. They respected people's privacy and dignity and encouraged independence without putting pressure on people.
“Staff were kind and supportive and ensured people's privacy and dignity needs were met.” from the report
Personalised activities
People were supported to follow their own interests and take part in activities inside and outside the home. Staff respected people's choices about how they spent their day.
“Activities were arranged according to people's individual preferences, needs and abilities and staff were keen to explore a variety of new activities for people.” from the report
Quality checks
The provider and manager used audits and spot checks covering medicines, records, care, training and the premises. Actions were taken when checks found shortfalls.
“The provider carried out audits to check the support and care people received to continually monitor and improve the quality of the service.” from the report
Staff vacancies and rota gaps
needs fixingRecruitment for staff vacancies was continuing. The report says gaps were frequently covered by permanent staff, so families should ask whether this still happens and how it affects people.
“However, gaps in the staff rota were frequently filled by the permanent staff working at the home and recruitment for staff vacancies was on going.” from the report
Complaints information not displayed
minorThe complaints procedure was not displayed in the home. Relatives said they knew how to raise concerns, but families should ask where the current procedure can be found.
“The provider's complaints procedure was not displayed in the home; however, they had not received any complaints since taking over the management.” from the report
- 01How are staff shortages and sickness covered now, and how often are permanent staff asked to fill rota gaps?
- 02What safety measures were introduced after the serious incident, and how are they checked?
- 03Where can families see the current complaints procedure?
- 04How will you involve my relative and family in reviewing their care plan and communication needs?
- 05How are activities matched to each person's preferences, abilities and choice on the day?
This was a planned, announced inspection of the overall service, covering all five CQC questions and the first inspection since the new provider took over. This explanation was written from the published report of 3 June 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Brookview
2 rated inspections over 2 years: the service has held its Good rating throughout.
- November 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- June 2017GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2017
Registered with the Care Quality Commission on 1 March 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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What to check when you visit
At least 100 live-in carers within about an hour of Coventry
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,260 a week. 80 can care for a couple. 11 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“My mum would not eat, drink, bath nor sleep without her. In short, she was FAMILY and we loved her dearly”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.