CQC report explained · a residential care home
What the CQC found at Brooklands House Rest Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that infection risks were being managed, including admissions, protective equipment, testing, cleaning and outbreak planning. The provider also had measures to manage COVID-19-related staffing pressures.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Outstanding
- This area was not assessed in this targeted inspection.
- Responsive?
- Good
- This area was not assessed in this targeted inspection.
- Well-led?
- Good
- This area was not assessed in this targeted inspection.
What inspectors found, February 2022
Inspected but not rated; inspectors found good infection control, safe visiting arrangements and a clean home during the COVID-19 pandemic.
Inspectors carried out an announced, targeted inspection on 15 February 2022. They looked mainly at infection prevention and control, visiting arrangements and the effect of COVID-19 staffing pressures.
They found safe processes for admitting people and managing infection risks. Staff used personal protective equipment safely, people and staff were tested regularly, and the home had enough protective equipment.
The home was clean and hygienic. Visiting was being managed in line with government guidance. Indoor visits were paused during the COVID-19 outbreak except in exceptional circumstances, while essential care givers could still visit indoors.
The service was inspected but not rated. This was not a full inspection of all five areas of care, so the report does not give an overall quality rating.
Infection control
Inspectors found that the home had safe infection control processes, including regular testing, appropriate protective equipment and an up-to-date infection control policy.
“We were assured that the provider was using PPE effectively and safely.” from the report
Clean environment
The home was clean and had cleaning schedules, protective equipment stations and regular checks of the environment.
“The registered manager carried out regular checks of the environment and cleanliness and any issues were being acted on.” from the report
Keeping in touch
The home used phones and computers to help people stay in contact with relatives and friends when visiting was restricted.
“The staff are great and make sure visits are done and encourage us to keep in touch with relatives and friends.” from the report
Protective equipment
Staff were observed using protective equipment safely, and inspectors confirmed that sufficient supplies were available.
“No shortage of PPE here from the start.” from the report
Inspectors raised no specific concerns in this report.
- 01What are the current visiting arrangements, and when would indoor visits be restricted?
- 02How do you make sure there is enough personal protective equipment for staff and visitors?
- 03How often are people living here and staff tested for infections?
- 04How would you manage staffing pressures if staff were absent because of COVID-19?
- 05How would you keep relatives informed during an infection outbreak or visiting restriction?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19 staffing pressures; it did not rate the other care areas or give an overall quality rating. This explanation was written from the published report of 26 February 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, February 2021
Brooklands House Rest Home was inspected but not rated; inspectors were assured about infection prevention and coronavirus safety measures.
This was an announced, targeted inspection on 15 January 2021. It looked only at infection prevention and control measures during the coronavirus pandemic.
Inspectors found good practice around visiting. Visitors were required to follow guidance and wear suitable protective equipment. Staff supported people and relatives to understand coronavirus rules, isolation and ways to reduce loneliness.
The inspectors said they were assured about visitors, social distancing, admissions, protective equipment, testing, cleaning, outbreak management and the infection control policy. The home was inspected but not rated, so this report does not provide an overall quality rating.
Visitor safety
The home had arrangements for visitors to follow infection control guidance and use appropriate protective equipment.
“Visitors were required to follow best practice guidance and wear appropriate PPE.” from the report
Support during restrictions
Staff helped people and relatives understand coronavirus rules and offered support to reduce loneliness, including video calls and dedicated time.
“They supported people and their relatives to understand the policies and procedures surrounding protection against coronavirus, the isolation processes and how the service could help to alleviate them.” from the report
Infection control systems
Inspectors were assured that the home had measures covering testing, social distancing, protective equipment, hygiene, admissions and outbreak management.
“We were assured that the provider's infection prevention and control policy was up to date.” from the report
Inspectors raised no specific concerns in this report.
- 01How have your infection prevention and control arrangements changed since the inspection on 15 January 2021?
- 02What are your current arrangements for visits, including protective equipment and social distancing?
- 03How do you support residents who feel lonely when visits or normal activities are restricted?
- 04How do you test people using the service and staff, and what happens if there is an outbreak?
- 05What are your current ratings or recent inspection findings for effective, caring, responsive and well-led care?
This was a targeted inspection of infection prevention and control measures during the coronavirus pandemic; the service was inspected but not rated and the other key questions were not assessed. This explanation was written from the published report of 4 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Brooklands House Rest Home
3 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- February 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- February 2021Inspected but not ratedSafe: Inspected but not rated
- September 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- January 2017Goodup from Requires improvementSafe: GoodEffective: GoodCaring: OutstandingResponsive: GoodWell-led: Good
- March 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- May 2013
Report published without a new overall rating.
- May 2012
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 24 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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85 live-in carers within about an hour of Lancashire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 78 can care for a couple. 11 years' experience on average.
“She understands the needs of an elderly person in the early stages of dementia and has treated my mother with great kindness and skill.”
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.