CQC report explained · a residential care home
What the CQC found at Brooklands Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and avoidable harm. Inspectors found detailed risk assessments, enough suitably qualified staff, safe medicine systems and effective infection control.
- Effective?
- Good
- People's needs and choices were assessed in detail, staff received induction and training, and health concerns were escalated to relevant professionals. Several liberty applications were still awaiting review.
- Caring?
- Good
- Staff were caring and compassionate. People and relatives were involved in decisions, and inspectors found that privacy, dignity, independence and lifestyle choices were respected.
- Responsive?
- Good
- Care was personalised around people's likes, dislikes and routines. The home supported relationships, meaningful activities, accessible information and complaints.
- Well-led?
- Good
- The home had effective quality checks, a strong focus on learning and an open culture. Feedback from people, relatives and staff was used to improve the service.
What inspectors found, November 2022
Brooklands Care Home was rated Good; inspectors found kind, safe and personalised care, with some legal applications still awaiting review.
This was the first inspection since the home registered with CQC. An unannounced visit took place on 19 October 2022, with inspection activity continuing until 26 October. One inspector spoke with people, relatives, staff and a health professional, observed care and checked care, medicine, recruitment and management records.
All five areas were rated Good: safe, effective, caring, responsive and well-led. Inspectors found detailed risk assessments and care plans, enough staff, safe medicines systems, good infection control and appropriate responses to accidents and incidents.
People and relatives described kind and respectful care. Inspectors found that the home supported individual choices, relationships, activities and communication needs. The home also had systems to monitor quality, respond to complaints and learn from feedback.
Inspectors identified that several applications to lawfully deprive people of their liberty were still awaiting review. They discussed the need for the provider to follow these up. The home was not in special measures and no breaches were recorded.
Personalised care
Care plans recorded people's preferences and routines in detail. Staff knew people well and adapted support to their individual needs.
“People received a responsive and person-centred service.” from the report
Kind and respectful staff
Inspectors observed kind interactions and found that staff supported people's dignity, privacy and independence.
“Staff were caring, compassionate and were proud to work at the home.” from the report
Safety and medicines
Risk was assessed and reviewed, staffing was considered sufficient and medicines were ordered, stored and given safely.
“Effective processes were in place to ensure medicines were ordered, stored and administered as prescribed.” from the report
Activities and relationships
People had access to meaningful activities and support to keep in touch with relatives and friends. Relatives were included in activity planning.
“The home had an activities co-ordinator and people had opportunities to take part in activities that were meaningful to them.” from the report
Quality oversight
The provider monitored care and safety, acted on follow-up actions and used feedback to improve the home.
“Effective quality assurance systems were in place.” from the report
Outstanding liberty applications
needs fixingSeveral applications to lawfully deprive people of their liberty were still waiting for review by the supervisory body. Inspectors said the provider should regularly follow these up to reduce the risk of people being unlawfully deprived of their liberty.
“However, we identified several applications still awaiting review by the supervisory body.” from the report
- 01Which liberty applications are still awaiting review, and what action has the home taken to follow them up?
- 02How does the home check that any restrictions on a person's freedom remain lawful and in their best interests?
- 03What dementia training and support have staff completed, and how is further specialist training arranged?
- 04How will activities be matched to my relative's interests, routines and relationships?
- 05How does the home make sure there are enough suitably qualified staff when agency staff are needed?
This was an unannounced inspection of the whole care home and all five CQC questions, including infection prevention and control; it was the first inspection of this newly registered service. This explanation was written from the published report of 8 November 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Brooklands Care Home
3 rated inspections over 6 years: the service has improved, from Requires improvement to Good.
- November 2022Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2020Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2016Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- July 2021
Registered with the Care Quality Commission on 19 July 2021.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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