CQC report explained · a residential care home
What the CQC found at Brookfield
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People were protected from abuse and harm, staffing levels were sufficient, and recruitment checks were carried out. Medicines, fire safety and infection control were also checked and found to be in place.
- Effective?
- Good
- Staff had completed relevant training and supported people with nutrition, health appointments and daily choices. The inspectors found that the Mental Capacity Act and deprivation of liberty requirements were being followed.
- Caring?
- Good
- Staff were kind and friendly, and positive relationships had developed. People were supported with privacy, dignity, family contact and community involvement.
- Responsive?
- Good
- Care records were personalised and explained people's needs, preferences and ways of communicating. People were supported with activities and staff took action to meet individual wishes.
- Well-led?
- Good
- The manager and provider used audits, meetings and monitoring visits to check the service. Feedback from people, relatives and professionals was collected, and identified actions were followed up.
What inspectors found, February 2019
Rated Good; inspectors found safe, kind and personalised care, with all five areas remaining Good.
This was an unannounced inspection on 28 September 2018. One inspector spoke with people, staff and health professionals, observed care, and reviewed care, recruitment and other records.
The inspectors found that people were safe, supported by enough staff and given their medicines as prescribed. Staff had suitable training, followed people's care plans and supported people with food, health needs and activities.
People were treated kindly and supported to make choices, stay in contact with family and take part in community activities. The home had systems to check quality, and all five areas were rated Good, as at the previous inspection.
Safe staffing and recruitment
The inspectors found enough staff on duty and consistent staffing levels. Recruitment checks included references and DBS checks.
“Staffing levels were sufficient to meet the needs of people using the service.” from the report
Kind relationships
People described staff as kind and welcoming. Staff were observed speaking in a friendly manner and supporting people to stay connected with family and the community.
“Positive relationships had developed between people and staff.” from the report
Personalised support
Care records included people's likes, dislikes, routines and preferred ways of being supported. Staff used this information in day-to-day care.
“People's care records were personalised and contained details of their likes, dislikes, personal preferences and preferred daily routines.” from the report
Activities and independence
People took part in activities such as church, horse riding, baking and swimming. Staff also supported individual goals and social opportunities.
“People were supported to regularly engage in activities.” from the report
Quality checks
The home had regular audits, provider monitoring visits and meetings with residents and relatives. Actions identified through checks were completed in a timely way.
“Audit systems were in place to monitor the quality of the service being provided.” from the report
Family communication
minorA relative had asked for more communication from the home. The report says this was acted on through regular calls, but families may wish to check how communication works now.
“a parent had requested for more communication from the home.” from the report
- 01How will you keep me regularly updated about my relative's care and wellbeing?
- 02How will you make sure my relative's care plan reflects their current preferences, routines and communication needs?
- 03What activities and community opportunities would be available for my relative?
- 04How are medicines, risks and any changes in health checked and recorded?
- 05How do you involve families in meetings, feedback and decisions about care?
This was an unannounced inspection covering all five quality areas; the report used a shorter format because the overall rating had not changed from the previous inspection. This explanation was written from the published report of 5 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Brookfield
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- February 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- July 2014
Report published without a new overall rating.
- June 2013
Report published without a new overall rating.
- June 2012
Registered with the Care Quality Commission on 29 June 2012.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
At least 100 live-in carers within about an hour of Coventry
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £950 to £1,260 a week. 80 can care for a couple. 11 years' experience on average.
“If you bump into her in the night on her way to the bathroom she will still inquire how you are and if everything is alright.”
“My mum would not eat, drink, bath nor sleep without her. In short, she was FAMILY and we loved her dearly”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.