What the CQC found at Brooke House

The home focused strongly on individual needs. Inspectors found examples where tailored support improved people’s wellbeing and reduced falls and incidents.

“The service had a strong ethos of individualised care.” from the report

Management was described as committed and supportive. Quality checks were regular, with actions recorded and reviewed by senior managers.

“Numerous regular audits were carried out and any required actions were set out in an overarching action plan which was kept under continuous review by senior managers.” from the report

The home worked closely with health professionals to review people’s needs and medicines, and to arrange timely support.

“The home held weekly reviews involving a GP, specialist nursing services and a pharmacist.” from the report

Medicines records were clear and current. Staff had medicines training and competency checks, and medicines were reviewed regularly with health professionals.

“Medicines were managed in a safe way. Staff had training and competency checks in medicines management.” from the report

At the first visit, some people with dementia-related conditions could reach hot catering equipment and fridges without supervision. The home took immediate action, including installing locks and reminding staff of the required arrangements.

“During the first inspection visit, we found people with dementia-related conditions had been left unattended in dining areas where there was access to hot catering equipment and fridges.” from the report

Screening checks were not completed for one professional visitor on one inspection day, although checks were completed on other visits. The home was told this needed to be consistent.

“On one day of inspection, appropriate screening checks were not carried out of a professional visitor but were on other visits.” from the report