CQC report explained · a nursing home
What the CQC found at Brookdale View
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, September 2022
Rated Good; inspectors found kind, safe care, but noted recent management changes and a tired environment.
Inspectors visited without notice on 27 and 28 July 2022. They spoke with people living at the home, relatives, staff and health and social care professionals. They also checked care records, medicines records, staff recruitment files and management records.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. Inspectors found safe staffing and recruitment, safe medicines practice, suitable risk assessments and good infection control. People were treated with kindness, dignity and respect, and their care plans reflected their needs and preferences.
The home had experienced several management changes in the previous year. Inspectors received positive feedback about the new manager and found effective oversight from the area manager. The building was described by relatives as needing decoration, but an improvement programme had already started.
The previous inspection was also rated Good, apart from Safe, which had been Requires Improvement. Safe improved to Good at this inspection. Earlier recommendations about staffing levels and dementia-friendly signage had been addressed.
Kind and respectful staff
People and relatives gave very positive feedback about staff. Inspectors saw kind and patient interactions, with people's needs attended to promptly.
“All the relatives we spoke to said staff were kind and caring.” from the report
Safe care and medicines
Staff understood safeguarding procedures, risks were assessed, and medicines were prescribed, administered, recorded and stored safely.
“Medicines were managed safely.” from the report
Personalised care
Care plans included people's likes, dislikes, preferences and communication needs. Staff reviewed care plans to keep them accurate.
“Care plans were person-centred and contained people's likes, dislikes, and preferences and how they wanted to be supported.” from the report
Positive new leadership
People, relatives, staff and professionals gave positive feedback about the new manager. Inspectors found effective quality monitoring and oversight.
“There was a positive culture within the service.” from the report
Activities and relationships
Wellbeing workers provided one-to-one and group activities. People told inspectors they had enough to do and enjoyed the activities and entertainment.
“People we spoke to with felt they had enough to do and enjoyed the entertainment and crafts provided.” from the report
Recent management changes
needs fixingThe home had been unsettled because of changes to the registered manager during the previous 12 months. There was no registered manager in post when inspectors visited, although a new manager had applied to register.
“The home had been unsettled in the last 12 months due to changes to the registered manager.” from the report
Tired building
minorRelatives said the building needed decorating. Improvement work had started before the inspection, including new windows and planned work on cupboards and flooring.
“The building's a bit worse for wear; it needs decorating” from the report
Kitchen information needed updating
needs fixingInformation used by kitchen staff about allergies and risks was not up to date. The manager was told and acted immediately.
“The information in the kitchen used to communicate allergies and risks needed updating.” from the report
- 01Who is the registered manager now, and how stable has the management team been since the inspection?
- 02Which decorating and building improvement works have been completed since the inspection, and what remains to be done?
- 03How are allergy and dietary-risk details checked and kept up to date for kitchen staff?
- 04How are staffing levels calculated for each person's individual care needs?
- 05What dementia-friendly improvements have been made since the inspection?
This was an unannounced inspection covering all five CQC questions and infection prevention and control; the previous Safe rating changed from Requires Improvement to Good. This explanation was written from the published report of 9 September 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, January 2022
Brookdale View was inspected but not rated; inspectors were assured about infection control and visiting arrangements.
The inspection took place on 12 January 2022 and was announced 24 hours beforehand. It was a targeted inspection during the COVID-19 pandemic.
Inspectors looked at infection prevention and control, visiting arrangements and the effect of COVID-19 staffing pressures. They were assured that the home was following good infection prevention and control guidelines.
Inspectors were assured that visitors, admissions, personal protective equipment, testing, cleaning, outbreaks and visiting arrangements were being managed safely. The home also had selected staff with extra infection control training.
This inspection was not rated. It does not provide a full overall quality rating for the home or ratings for all five areas of care.
Infection control
Inspectors were assured that the home had good infection prevention and control arrangements as a designated care setting.
“We were assured that this service met good infection prevention and control guidelines as a designated care setting.” from the report
Support for essential visitors
Families identified as essential visitors were included in the home's testing programme.
“Families named 'Essential Visitors' were part of the homes PCR and LFT inhouse testing programme.” from the report
Extra infection control training
Some staff had additional training and supported people and colleagues with infection prevention and control.
“Selected members of staff had received enhanced training around infection control and prevention (ICP) and were known as the 'ICP army'” from the report
Support for staff
The organisation provided staff with access to a telephone wellbeing counsellor.
“The organisation provided staff with a free 'wellbeing' councillor via phone which had been invaluable to staff.” from the report
Inspectors raised no specific concerns in this report.
- 01How are essential visitors tested and supported now?
- 02How do you currently manage infection outbreaks and protect residents and visitors?
- 03What measures are in place when COVID-19 or other illness causes staffing pressures?
- 04How are staff trained and supported with infection prevention and control?
- 05What were the home's previous full inspection ratings, since this inspection was not rated?
This was a targeted inspection of infection prevention and control, visiting arrangements and COVID-19 staffing pressures; it did not provide ratings for the other areas of care. This explanation was written from the published report of 27 January 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Brookdale View
5 rated inspections over 7 years: the service has improved, from Requires improvement to Good.
- September 2022Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2022Inspected but not ratedSafe: Inspected but not rated
- April 2019Goodup from Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2018Requires improvementstayed Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: Requires improvementResponsive: Requires improvementWell-led: Inadequate
- June 2017Requires improvementstayed Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: Requires improvementWell-led: Requires improvement
- October 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- May 2014
Report published without a new overall rating.
- November 2013
Report published without a new overall rating.
- March 2013
Report published without a new overall rating.
- October 2011
Registered with the Care Quality Commission on 31 October 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Manchester
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 89 can care for a couple. 10 years' experience on average.
“Primrose is a very kind and compassionate healthcare professional”
“She is an exemplary carer, she is knowledgable empathetic and very respectful in the home.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.