CQC report explained · a nursing home
What the CQC found at Brook View
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors were assured that the home had effective infection prevention and control arrangements. These included safe visiting, testing, protective equipment, cleaning, social distancing and isolation.
- Effective?
- Good
- This area was not assessed in this targeted inspection.
- Caring?
- Good
- This area was not assessed in this targeted inspection.
- Responsive?
- Good
- This area was not assessed in this targeted inspection.
- Well-led?
- Good
- This area was not assessed in this targeted inspection.
What inspectors found, February 2021
Inspected but not rated; inspectors found strong infection-control measures during the targeted visit.
This was an announced, targeted inspection on 9 February 2021. It focused on infection prevention and control during the coronavirus pandemic.
Inspectors found robust arrangements for visits, including health checks, temperature checks and rapid Covid-19 tests. They also found the home clean and uncluttered, with enough protective equipment and staff using it correctly.
The home supported testing, vaccination, isolation after new admissions or hospital stays, social distancing and people's mental wellbeing. The service was inspected but not rated, so this report does not give an overall quality rating.
Safe visiting
Visits were booked in advance and overseen by trained staff. Visitors completed health checks, temperature checks and rapid Covid-19 tests.
“Visitors completed a health questionnaire, had their temperature recorded and completed a rapid Covid-19 test” from the report
Clean environment
The home was clean and uncluttered. Cleaning included frequently touched areas such as handrails, light switches and door handles.
“The home was visibly clean, hygienic and uncluttered.” from the report
Protective equipment
There was enough protective equipment, and staff were observed using it correctly. Staff had also been trained to put it on and take it off safely.
“Staff had received training in how to put on and take off PPE.” from the report
Activities and wellbeing
The home provided one-to-one activities, socially distanced group activities and activity packs. It also supported people who were self-isolating to join activities remotely.
“Activities staff provided stimulation through one to one sessions with people.” from the report
Inspectors raised no specific concerns in this report.
- 01Are visits still pre-booked and overseen by trained staff, and what checks are visitors asked to complete?
- 02How are new admissions and people returning from hospital supported to isolate?
- 03How often are high-touch areas such as handrails, light switches and door handles cleaned and checked?
- 04How do you make sure staff continue to use protective equipment correctly?
- 05What activities and support are available for people who need to self-isolate?
This was a targeted inspection of infection prevention and control measures during the coronavirus pandemic, and the service was inspected but not rated. This explanation was written from the published report of 20 February 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, April 2019
Brook View was rated Good overall; inspectors found kind, safe care, but some care and fluid records were incomplete.
This was a planned inspection on 29 and 31 January 2019. Inspectors spoke with people, relatives, staff and a visiting health professional. They also checked care records, medicines, staff files, accidents, complaints, maintenance and quality checks.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines practice, clean and suitable premises, kind care, good activities and effective support from health professionals.
Some records did not contain all the information staff needed. Care plans varied in detail, and some fluid charts were incomplete. The management team had already identified these issues and had plans to improve them. The previous rating was also Good.
Kind and respectful staff
Inspectors saw calm, respectful interactions. People said staff were caring and supportive, and that their privacy and dignity were upheld.
“Interactions between people and staff were kind, respectful and unhurried.” from the report
Staffing and safety
There were enough nurses and care staff on duty. Agency staff were used to cover rota gaps, and call bells were answered promptly.
“There were always enough nurses and care staff on duty.” from the report
Activities and community links
People could choose from group activities, one-to-one sessions and regular outings. Activities were based on people's ideas and interests.
“There was a range of activities based on people's ideas and interests, including regular trips out.” from the report
End-of-life support
The home worked with specialist health professionals and supported people and families before and after a death.
“People were supported to have a comfortable and dignified death when the time came.” from the report
Care plans lacked detail
needs fixingSome care plans did not fully reflect people's needs or the support staff were providing. The management team had identified this and planned improvements.
“Care plans varied in their completeness, consistency and level of detail.” from the report
Fluid records were incomplete
needs fixingWhere people's fluid intake was monitored, records were not always complete. Staff discussed concerns at handover, but this was not clearly documented.
“However, where people's fluid intake was being recorded, this was not always complete.” from the report
Recent management changes
minorThe registered manager had left before the inspection. Staff said the changes had unsettled some colleagues, although they expressed confidence in the current manager.
“There had been changes in the management of the service and the registered manager had left before the inspection.” from the report
- 01How have you improved the completeness and detail of care plans since this inspection?
- 02How do you now check that fluid charts are complete and that concerns discussed at handover are recorded?
- 03Who is currently responsible for managing the home, and how has management continuity been maintained since the previous manager left?
- 04How would you support my relative to take part in activities or receive one-to-one time if they were unable to leave their room?
- 05How would you involve our family in care decisions if my relative could not make a particular decision themselves?
This was a planned inspection covering all five CQC questions, including both the premises and the care provided; the previous rating from 2016 was also Good. This explanation was written from the published report of 5 April 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Brook View
2 rated inspections over 3 years: the service has held its Good rating throughout.
- February 2021Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- April 2019Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2016GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2014
Report published without a new overall rating.
- May 2013
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 23 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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15 live-in carers within about an hour of Dorset
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,040 to £1,340 a week. 11 can care for a couple. 10 years' experience on average.
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Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.