CQC report explained · a residential care home
What the CQC found at Brook House Residential Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- Inspectors found enough staff, suitable safeguarding arrangements and risk assessments, and medicines were stored and administered safely.
- Effective?
- Good
- Staff had relevant training and supervision. People were supported with nutrition, health appointments and decisions under the Mental Capacity Act.
- Caring?
- Good
- Staff knew people's histories, preferences and needs. Inspectors found that privacy, dignity, choice and independence were respected.
- Responsive?
- Good
- Care plans reflected people's needs and preferences. People were supported with activities, relationships, voluntary work and complaints.
- Well-led?
- Good
- The home had a registered manager, supportive teamwork and systems to monitor care, medicines, training, accidents and safety.
What inspectors found, November 2017
Brook House Residential Care Home was rated Good; inspectors found safe, caring and personalised support, with the same rating as at the previous inspection.
Inspectors visited on 12 October 2017. The visit was announced because the home supports only four people. They spoke with two people, a relative, the manager and staff, reviewed care and staff records, observed care, and contacted health and social care professionals.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found enough staff, safe medicines arrangements, suitable risk assessments, trained staff and support for people's health and nutrition.
People were treated with dignity and supported to make choices and stay independent. Care was tailored to people's needs and interests, including family relationships, activities, voluntary work and access to health professionals. The home remained Good, matching its previous inspection rating.
Personalised care
Care plans included people's life histories, choices and preferences. Staff knew people well and adapted support when needs changed.
“People were provided with person-centred care which encouraged choice and independence.” from the report
Kind and respectful staff
Inspectors saw caring relationships and respectful support. People and relatives spoke positively about the staff.
“People were cared for in a caring and respectful way.” from the report
Safety and medicines
The home had safeguarding procedures, enough staff and risk assessments. Medicines records were complete and medicines were stored safely.
“Medicine administration records (MAR) were fully completed and showed when medication had been given to people.” from the report
Activities and independence
People were supported to follow their interests, keep relationships and take part in voluntary work. Staff also supported people to do things independently.
“People were encouraged to take part in the things they enjoyed doing and we saw the service ensuring these happened.” from the report
Open management
Inspectors found a positive culture, supportive teamwork and audits covering important areas of the service.
“The provider had effective systems in place to ensure people experienced good quality care.” from the report
Inspectors raised no specific concerns in this report.
- 01How do you make sure care plans are updated when a person's health or support needs change?
- 02How do you support residents to manage their own medicines safely, if they want to?
- 03What activities, voluntary work or community opportunities would be available for my relative?
- 04How do you monitor nutrition and weight if someone is at risk of losing weight?
- 05How can relatives raise concerns, and how are complaints recorded and followed up?
This was an announced inspection covering all five CQC questions and the overall rating; inspectors reviewed selected records and spoke with two people, one relative and staff. This explanation was written from the published report of 14 November 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Brook House Residential Care Home
2 rated inspections over 2 years: the service has held its Good rating throughout.
- November 2017Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
Read what inspectors found at Brook House Residential Care Home →
- October 2015GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- October 2013
Report published without a new overall rating.
- April 2013
Report published without a new overall rating.
- December 2012
Report published without a new overall rating.
- May 2011
Report published without a new overall rating.
- December 2010
Registered with the Care Quality Commission on 23 December 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
Fees, photos and reviews from families
How to read CQC ratings and reports
What to check when you visit
38 live-in carers within about an hour of Oxfordshire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,300 a week. 32 can care for a couple. 12 years' experience on average.
“We can all fully relax around Nyarai and she feels like part of our family, which is no mean feat!”
“She was v competent and confident and we felt our mum was safe in her care. She supported us through a difficult time.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.