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CQC report explained · a nursing home

What the CQC found at Brook House Care Home

Requires improvementpublished 24 November 2023, 2 years ago

Rated Requires improvement: inspectors found the home was not performing as well as it should and told it what to change.

The five questions inspectors ask
Safe?
Requires improvement
Are people protected from harm? Staffing, medicines, infection control, safeguarding.
Effective?
Good
Does the care work? Training, consent, food and drink, working with GPs and nurses.
Caring?
Good
Are people treated with kindness and dignity?
Responsive?
Good
Is care built around the person? Care plans, activities, complaints.
Well-led?
Requires improvement
Is the home run well? The manager, the culture, how problems get found and fixed.
The report

We have not explained this report yet

The CQC has not yet published an inspection report for Brook House Care Home.

The story over the years

Every inspection of Brook House Care Home

3 rated inspections over 8 years: the service has slipped, from Good to Requires improvement.

  1. November 2023Requires improvementcurrent ratingdown from Good
    Safe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
  2. June 2018Goodstayed Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  3. May 2016Good
    Safe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
  4. April 2024

    Registered with the Care Quality Commission on 30 April 2024.

Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.

Next steps

Weigh the report against the rest

This home

Fees, photos and reviews from families

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Care at home

At least 100 live-in carers within about an hour of Brent

These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.

Most charge £980 to £1,260 a week. 74 can care for a couple. 11 years' experience on average.

Marise Martendal s.
1 review
From £1,120 a week, 15 years caring
Based about 11 minutes from Brent. Can care for a couple
Favour K.
1 review
From £1,043 a week, 7 years caring
Based about 18 minutes from Brent. Can care for a couple
Mandia Amanda M.
2 reviews
From £1,190 a week, 10 years caring
Based about 19 minutes from Brent. Can care for a couple
Omotayo M.
1 review
From £1,015 a week, 20 years caring
Based about 20 minutes from Brent. Can care for a couple
“The quality of life that she's given my parents has been priceless. The peace of mind she's given my sisters and I, through a very difficult time, has been invaluable.”
John M., about Liliana S.
“I can truly say that Peter always put Dad at the centre of everything and I know that they found a great friendship in difficult times.”
Lindsay C., about Peter W.
See live-in carers near BrentProfiles, rates and reviews are free to look at.

Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.