CQC report explained · a nursing home
What the CQC found at Brompton House Care Home
Rated Good: inspectors found the home performing well and meeting their expectations.
What inspectors found, November 2017
Brompton House Care Home was rated Good; inspectors found safe, kind and well-managed care, with some mixed feedback about meals.
The CQC carried out an unannounced comprehensive inspection on 4 October 2017. Inspectors spoke with people living in the home, relatives, staff and managers. They observed care and reviewed care plans, risk assessments, medicine records, complaints, audits and other documents.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. People said they felt safe, staff understood their needs, and care was respectful. Inspectors also found that people had choices about their care, meals and activities.
There was some mixed feedback about meals. A new chef had recently started and had made positive changes. The home had a manager in post who was applying to become the registered manager.
Kind and respectful care
People and relatives described staff as kind and friendly. Inspectors saw staff respecting privacy, dignity and individual routines.
“People told us how the staff were kind, caring and attentive to them.” from the report
Choice and activities
People could choose where to eat, how to spend their time and whether to join activities. The home had staff dedicated to activities and individual time.
“They had recently recruited a further staff member to provide assistance seven days a week so people were always supported to maintain their interests.” from the report
Good oversight
The provider used audits, feedback and action plans to check the quality and safety of care. Accidents and incidents were reviewed so lessons could be learned.
“The provider had a range of different measures in place to assess and monitor the quality and safety of all aspects of home life.” from the report
Mixed feedback about meals
minorPeople gave mixed views about the meals. A new chef had recently started and inspectors recorded positive changes, but families may want to check that food now suits their relative's preferences and nutritional needs.
“People provided mixed feedback about the meals. The manager had responded and recently a new chef was in post and had made positive changes.” from the report
- 01What changes have been made to meals since the new chef started, and how do you check that residents enjoy the food?
- 02How are staffing numbers matched to residents' needs, and how often are agency staff used?
- 03How are changes in a resident's risks, such as falls or mobility needs, recorded and shared with all staff?
- 04What activities and outings are currently available, and how is individual time provided for people who do not join group activities?
- 05Who is the registered manager now, and how are relatives involved in care reviews and feedback?
This was an unannounced comprehensive inspection covering all five key questions and the overall quality of the home. This explanation was written from the published report of 25 November 2017 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Brompton House Care Home
Each visit the CQC has published, newest first, back to the day the home was registered.
- November 2017Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- January 2017
Registered with the Care Quality Commission on 31 January 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of Worcestershire
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 85 can care for a couple. 9 years' experience on average.
“I have never met a person who is so kind and thinks about others before himself to such an extent as Chris Malagala.”
“She was very caring, kind and patient to all his needs, she built up a wondetful rapport with him, she was dedicated and was there for him through good times as well as through the tough times”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.