CQC report explained · a nursing home
What the CQC found at Broadway Nursing Home
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People felt safe, staffing levels were considered sufficient, and staff understood safeguarding procedures. Medicines, accidents, infection control and the building were managed safely.
- Effective?
- Good
- Staff were trained and understood people's care needs. Care plans covered health, dietary and communication needs, and people could access healthcare professionals when needed.
- Caring?
- Good
- Staff were observed to be patient, caring and sensitive. People were treated with privacy, dignity and respect, and were involved in their care plans.
- Responsive?
- Good
- Care was based on people's preferences, routines and communication needs. Daily activities were provided, end of life wishes were recorded, and people knew how to complain.
- Well-led?
- Good
- The home had a registered manager, clear responsibilities and regular checks on care, medicines and the environment. Surveys, meetings and independent audits were used to monitor the service.
What inspectors found, June 2018
Broadway Care Home was rated Good; inspectors found safe, kind and personalised care with no serious risks identified.
This was an unannounced comprehensive inspection on 1 May 2018. One inspector and an expert by experience spoke with seven people living at the home, two relatives and staff. They also observed care, checked records, medicines, staffing and the building.
The inspectors found the home safe, effective, caring, responsive and well-led. People said they felt safe and well cared for. Medicines were managed safely, staff were trained, care plans were reviewed, and the home was clean and maintained.
People were treated with dignity and supported to make choices. The home provided daily activities, recorded people's preferences and end of life wishes, and had a complaints process. The overall rating remained Good, the same as at the inspection on 12 April 2016.
Safe medicines
Medicines were ordered, stored, given and disposed of correctly. Records showed that controlled medicines were managed using the correct procedures.
“We found medicines had been ordered appropriately, checked on receipt into the home, given as prescribed and stored and disposed of correctly.” from the report
Kind and respectful care
Inspectors saw staff spending time with people and responding patiently to their needs. People said staff treated them with dignity and respect.
“We found many examples of staff being patient, caring and sensitive to people's needs.” from the report
Personalised support
Care plans recorded people's needs, preferences, routines and communication requirements. Staff supported people to make choices about their daily lives.
“The plans contained information about their needs and any nursing input required as well as their wishes and preferences.” from the report
Activities and social life
The home provided daily activities and outside entertainers. People could follow their hobbies and interests with support from an activity coordinator.
“An activity programme took place daily as well as outside entertainers.” from the report
Quality checks
The management team used audits, meetings and surveys to monitor the home. Independent audits had led to improvements, including changes to bin liners.
“The management team had a range of audits in place to continually monitor and improve the standard of the home.” from the report
Risk assessments were being updated
minorRisk assessments were under review and were being updated during the inspection. Ask the home whether this work was completed and how often assessments are now reviewed.
“These had been kept under review and were currently being updated.” from the report
- 01Have all the risk assessments that were being updated at the inspection now been completed?
- 02How do you make sure medicines continue to be given on time and recorded correctly?
- 03What daily activities would be suitable for my relative's interests and abilities?
- 04How will my relative's preferences, routines and communication needs be recorded and reviewed?
- 05How are relatives kept informed about care and how can we raise a complaint?
This was an unannounced comprehensive inspection covering all five key questions and the overall rating. This explanation was written from the published report of 2 June 2018 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Broadway Nursing Home
3 rated inspections over 3 years: the service has improved, from Requires improvement to Good.
- June 2018Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- May 2016Goodup from Requires improvementSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- March 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: InadequateWell-led: Requires improvement
- August 2013
Report published without a new overall rating.
- September 2012
Report published without a new overall rating.
- January 2011
Registered with the Care Quality Commission on 19 January 2011.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
Weigh the report against the rest
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32 live-in carers within about an hour of Blackpool
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,250 a week. 31 can care for a couple. 12 years' experience on average.
“Thanks to Tracy, Dad was always immaculately dressed and clean, his meals were all home cooked and nutritionally well balanced and his home was always kept really clean and tidy.”
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.