CQC report explained · a residential care home
What the CQC found at Broadoak Park
Rated Good: inspectors found the home performing well and meeting their expectations.
- Safe?
- Good
- People told inspectors they felt safe. Risks, safeguarding, staffing, medicines, infection control and incident records were generally managed well, although some liquid medicines lacked an opened-on date.
- Effective?
- Good
- Staff training and induction had improved since the previous inspection. People were supported with consent, health care, nutrition and activities suited to their needs.
- Caring?
- Good
- Inspectors saw kind and respectful interactions. Staff knew people’s preferences, supported choice and promoted privacy, dignity and independence.
- Responsive?
- Good
- Care plans were personalised and regularly reviewed. People were supported with activities, community access, communication and their end-of-life preferences.
- Well-led?
- Good
- The home had clear management arrangements, supportive leadership and systems for feedback, audits and learning from incidents. The manager recognised that medicines audits needed to happen more often.
What inspectors found, February 2019
Rated Good; inspectors found safe, kind and personalised care, with a minor medicines recording issue.
The inspection was unannounced and looked at the home’s overall quality and safety. Inspectors spoke with six people, two relatives and 14 staff. They also checked care records, training records, medicines records and management information.
All five areas were rated Good: Safe, Effective, Caring, Responsive and Well-led. People were protected from abuse, risks were assessed, medicines were generally managed safely and there were enough staff to meet people’s needs.
Inspectors found kind and respectful care. People were involved in decisions, supported to be independent and helped to take part in activities and community life. Staff training and induction had improved since the previous inspection in March 2016, when Effective required improvement.
Kind and respectful care
Inspectors observed positive relationships. Staff knew people well and cared for them in ways that matched their preferences.
“We observed staff treated people with kindness and respect.” from the report
Choice and independence
People were involved in decisions about their care and supported to do things for themselves, while staff managed risks.
“People were supported to have maximum choice and control of their lives” from the report
Personalised activities
People could take part in activities both inside and outside the home. An activities coordinator monitored what people enjoyed and used this to improve the programme.
“These included, aromatherapy and Tai Chi.” from the report
Improved staff training
The report says the Effective area had improved since the previous inspection, when staff training and induction needed improvement.
“At this inspection we found that the effective domain had improved” from the report
Good management and feedback
People, relatives and staff said management was approachable and supportive. Feedback was encouraged and used alongside audits and incident reviews.
“There was an open culture within the service, where people and staff could approach the registered manager” from the report
Liquid medicines were not dated
needs fixingSome liquid medicines did not have an opened-on date. The manager said this would be addressed by more frequent medicines audits and individual supervision.
“some liquid medicines did not have an 'opened on' date.” from the report
- 01How do you now make sure every liquid medicine has an opened-on date?
- 02How often are medicines audits carried out, and what happens if a recording problem is found?
- 03How will you assess and support my relative’s individual communication, health and cultural needs?
- 04What activities are available, and how do you check that they match each person’s interests?
- 05How are relatives involved in reviewing care plans and decisions about care?
This was an unannounced scheduled inspection covering the overall service and all five CQC key questions. This explanation was written from the published report of 16 February 2019 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Broadoak Park
3 rated inspections over 3 years: the service has improved, from Requires improvement to Good.
- February 2019Goodcurrent ratingstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- April 2016Goodup from Requires improvementSafe: GoodEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Good
- November 2015Requires improvementSafe: Requires improvementEffective: Requires improvementCaring: GoodResponsive: GoodWell-led: Requires improvement
- September 2014
Report published without a new overall rating.
- February 2014
Report published without a new overall rating.
- June 2013
Report published without a new overall rating.
- July 2012
Report published without a new overall rating.
- June 2012
Report published without a new overall rating.
- April 2012
Report published without a new overall rating.
- January 2012
Report published without a new overall rating.
- October 2011
Report published without a new overall rating.
- November 2010
Registered with the Care Quality Commission on 9 November 2010.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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75 live-in carers within about an hour of Nottinghamshire
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Most charge £980 to £1,260 a week. 63 can care for a couple. 10 years' experience on average.
“Ernest is an amazing professional carer who delivers care from the heart.”
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