CQC report explained · a nursing home
What the CQC found at Broadoak Manor Care Home
Rated Inadequate: inspectors found the home performing badly and the CQC has taken enforcement action.
What inspectors found, March 2022
Broadoak Manor Care Home was inspected but not rated; inspectors found good infection control and communication with families during COVID-19.
Inspectors visited on 11 February 2022. This was an announced, targeted inspection during the COVID-19 response. They looked mainly at infection prevention and control, and asked about staffing pressures.
The home was clean. Inspectors found that staff used protective equipment safely, supported regular COVID-19 testing and followed current guidance. Visits, admissions and infection outbreak arrangements were also in place.
Families spoke positively about the home. Staff kept relatives informed about important changes and helped people stay in contact with their families. The home was inspected but not rated, so this report does not give a Good, Requires improvement or Inadequate rating.
Clean environment
The home was visibly clean and cleaning tasks were recorded. Inspectors also saw staff following guidance on protective equipment.
“The home was visibly clean and hygienic. Regular cleaning schedules were maintained by house keeping staff to evidence cleaning tasks were being completed.” from the report
Infection control
Inspectors were assured that the home had arrangements for testing, protective equipment, visiting, admissions and managing outbreaks.
“We were assured that the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Communication with families
Staff regularly updated relatives about important changes, particularly during the COVID-19 period.
“The registered manager and staff regularly communicated with family members to keep them informed of any important changes; particularly in relation to COVID-19.” from the report
Inspectors raised no specific concerns in this report.
- 01How are current staffing pressures affecting the care and support people receive?
- 02How will you keep families informed if there is an infection outbreak or another important change?
- 03How do you arrange visits and other contact with relatives when infection risks are present?
- 04How do you assess and reduce the effect of isolation on people living with dementia?
- 05How often do staff receive training and checks on protective equipment and infection control?
This was a targeted inspection of infection prevention and control, with questions about staffing pressures; it did not provide ratings for the other four key questions. This explanation was written from the published report of 2 March 2022 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, August 2021
Broadoak Manor Care Home was rated Good; inspectors found safe care and improved leadership, with minor records and medicines-storage issues addressed during the visit.
This was an unannounced, planned inspection on 23 June 2021 and 30 June 2021. Inspectors spoke with 10 people who used the service, six family members and nine staff. They also observed care and checked care, medicines, staff and management records.
The home was rated Good overall. Safe was rated Good. Inspectors found that people were protected from abuse and avoidable harm, risks were assessed, medicines were managed safely and there were enough staff to meet people's needs. Infection control arrangements were also found to be effective.
Well-led was rated Good. This improved from Required Improvement at the last inspection. Inspectors found regular checks, meetings and reviews to monitor quality and safety. They identified minor improvements needed in records and medicines storage, and the registered manager dealt with these immediately.
This inspection only rated Safe and Well-led. It does not provide new ratings for Effective, Caring or Responsive.
People felt safe
People and families told inspectors that they felt safe and well cared for. Staff knew how to recognise and report abuse.
“I feel safe all the time. There's always someone here.” from the report
Safe medicines support
Medicines were stored and managed safely. Staff giving medicines had training and were assessed as competent.
“People were supported to take their medicines by staff who had received training and deemed competent in the administration process.” from the report
Enough staff
Inspectors found there were sufficient staff to meet people's needs. People generally said staff responded to them in a timely way.
“Sufficient staff were on duty to meet people's needs.” from the report
Improved management checks
Managers carried out regular checks, daily walk-rounds and meetings to identify improvements and monitor people's care.
“Systems in place for the monitoring of and ensuring quality and safety were effective and helped ensure that people received the care and support they needed.” from the report
Infection control
Inspectors were assured about the home's arrangements for preventing and managing infection, including PPE, testing, visiting and outbreak planning.
“We were assured the provider was making sure infection outbreaks can be effectively prevented or managed.” from the report
Records and medicines storage
minorInspectors found minor areas needing improvement in records and medicines storage. The registered manager addressed these issues immediately.
“During the inspection we identified some minor areas of improvement needed in relation to records and medicines storage.” from the report
Some people were not asked for their views
minorSome people said they were not asked how they were or for their opinions. The home was arranging meetings and preparing a survey.
“Some people told us that they were not asked how they were and for their opinions.” from the report
- 01What changes were made to the records and medicines storage after the minor issues found during the inspection?
- 02How do you now check that care, support and medicines records remain accurate and up to date?
- 03How will residents and families be asked for their views, especially people who do not attend resident meetings?
- 04How will you keep families updated about changes in a person's care?
This was a focused inspection of Safe and Well-led, including infection prevention and control; the other key questions were not rated in this report. This explanation was written from the published report of 17 August 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Broadoak Manor Care Home
4 rated inspections over 4 years: the service has improved, from Requires improvement to Good.
- March 2022Inspected but not ratedcurrent ratingSafe: Inspected but not rated
- August 2021Goodstayed GoodSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- August 2019Goodstayed GoodWell-led: Requires improvement
- December 2018Goodup from Requires improvementSafe: GoodResponsive: Requires improvementWell-led: Good
- September 2017Requires improvementSafe: Requires improvementEffective: GoodCaring: GoodResponsive: GoodWell-led: Requires improvement
- January 2017
Registered with the Care Quality Commission on 31 January 2017.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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At least 100 live-in carers within about an hour of St. Helens
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £980 to £1,260 a week. 92 can care for a couple. 10 years' experience on average.
“He developed a close affinity with Terence, spending time talking with him before he retired to bed and looking after his needs during the night.”
“It was clear that she genuinely cared and her warm approach really helped put our minds at ease.”
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.