CQC report explained · a nursing home
What the CQC found at Broadbridge Park
Not yet rated: the CQC has not published a rated inspection for this home, which is usual for a new registration.
What inspectors found, September 2021
Broadbridge Park was rated Good; inspectors found kind, person-centred care, with some concerns about call-bell response times and medicine records.
This was the first inspection of the newly registered home. It was unannounced and took place on 17 August 2021. Inspectors spoke with people living there, relatives, staff and a visiting professional. They also observed care and checked care plans, medicine records, staff files and management records.
The home was rated Good in all five areas: Safe, Effective, Caring, Responsive and Well-led. Inspectors found comprehensive care plans, trained staff, safe medicine administration, suitable infection control measures and effective systems for learning from incidents.
People and relatives described kind and respectful care. People were involved in decisions about their care, food, activities and the home. Inspectors found that the manager and provider monitored the service and used feedback and checks to make improvements.
Some people and a relative said call bells were not always answered quickly. Inspectors also found that an open medicine records folder had not been kept securely. The home took action during and after the inspection, and inspectors found no evidence that anyone had been harmed because of these concerns.
Detailed personalised care
Care plans covered people's health risks, lives, preferences and interests. Staff were knowledgeable about people's needs and choices.
“People's needs were assessed in a person-centred holistic way and supported by staff who knew them well.” from the report
Kind and respectful staff
Inspectors saw positive interactions and found that people were comfortable with staff. People's privacy and dignity were respected.
“People were cared for in a way that upheld their dignity and maintained their privacy.” from the report
Good staff training
Staff received induction, supervision and regular training. This included specialist training to support people living with dementia.
“People were supported by staff who had been trained to meet their needs effectively.” from the report
People involved in decisions
People contributed to decisions about menus, the garden, visiting arrangements and activities. Their feedback was recorded and acted on.
“People were engaged with decisions about the service.” from the report
Learning from incidents
The home reviewed incidents and used reflective accounts, meetings and changes to care plans to reduce risks.
“Incidents were being recorded, reflective practice records were completed by staff and discussed with managers which ensured lessons were learned.” from the report
Call-bell response times
needs fixingSome people and a relative said staff could be slow to respond to call bells. The manager described daily checks, new handsets and a post-care check to address this, and inspectors found no evidence of harm.
“The response to call bells can be very slow” from the report
Medicine records not always secure
minorAn open medicine records folder was seen on top of a medicine trolley in a corridor. The home took immediate action and reminded staff to keep the records within sight.
“Medicine Administration Records (MAR) were not always kept securely.” from the report
Range of activities
minorPeople were generally positive about activities, but one person said there could be more activities.
“There could be a few more activities, but I enjoy what they organise” from the report
- 01What are the current average and longest call-bell response times, and how are these checked?
- 02What changes were made after inspectors found an open medicine records folder on the medicine trolley?
- 03How do you make sure care plans continue to reflect changes in a person's health, preferences and interests?
- 04What activities are available for someone with my relative's interests, abilities and communication needs?
- 05How will my relative and family be involved in reviews, complaints and decisions about care?
This was the first comprehensive inspection of the care home, covering all five key questions and infection prevention and control; the home was registered to provide personal care in people's own homes but was not providing that activity at the time. This explanation was written from the published report of 15 September 2021 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
What inspectors found, November 2020
Inspected but not rated; inspectors were assured that infection control arrangements were keeping people safe.
Inspectors visited the home on 26 October 2020. This was an announced review of infection prevention and control during the coronavirus pandemic.
They were assured that the home managed visitors, distancing, shielding, admissions, protective equipment, testing, hygiene and possible outbreaks safely. The infection control policy was up to date.
The home had a visitor booking system, individual COVID-19 and visitor care plans, and arrangements for one relative to help someone move in. It also provided an iPad and support for people to keep in touch and take part in activities.
The service was inspected but not rated. This means the report does not give an overall quality rating or ratings for the five areas of care.
Visitor arrangements
The home used booked and spaced visits, with times chosen to suit people. This was intended to reduce the risk of infection spreading between visitors.
“The registered manager had a pre booking system for visitors and were able to facilitate up to five visits for different people each day.” from the report
Keeping in touch
The home provided an iPad with a large screen so people could contact relatives and join activities or virtual community groups.
“The iPad was used for group activities, individual use and for people to have access to virtual community groups.” from the report
Support with technology
Staff helped people learn to use technology, with the aim of supporting independence.
“The staff offered training for people to help them develop skills to use technology and promote independence.” from the report
Individual infection plans
Each person had COVID-19 and visitor care plans based on their choices and needs.
“Each person had a COVID-19 care plan and visitor care plan based on individual choice and needs.” from the report
Safe admissions
A relative could help someone move into the home under a set protocol, with checks before entering.
“The registered manager had a protocol in place for new people moving into the service which meant they could have one relative assist them.” from the report
Inspectors raised no specific concerns in this report.
- 01How does the current visitor booking system work, and can visits still be arranged at times that suit residents?
- 02How are residents' COVID-19 and visitor care plans reviewed and updated?
- 03What testing and protective equipment arrangements are currently in place for residents, visitors and staff?
- 04How is a relative able to support someone moving into the home, and what checks are required before entry?
- 05How can residents currently use technology to contact relatives and take part in activities?
This was an announced thematic review focused on infection prevention and control under Safe; the service was inspected but not rated, and the other areas were not assessed. This explanation was written from the published report of 18 November 2020 by an AI system and checked against the report text: every quoted line appears in the report. It is a guide to the report, not a substitute for it. Read the full report on cqc.org.uk.
Every inspection of Broadbridge Park
Each visit the CQC has published, newest first, back to the day the home was registered.
- September 2021Goodcurrent ratingSafe: GoodEffective: GoodCaring: GoodResponsive: GoodWell-led: Good
- November 2020Inspected but not ratedSafe: Inspected but not rated
- September 2019
Registered with the Care Quality Commission on 4 September 2019.
Ratings and report dates from the Care Quality Commission, Open Government Licence v3.0. A home can also be visited without a new rating being published, so the timeline shows published inspections.
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28 live-in carers within about an hour of West Sussex
These are self-employed carers on PrimeCarers, the introductory agency that runs this directory. Each has a profile with their own rates and reviews from families, and you choose who to talk to.
Most charge £1,020 to £1,170 a week. 23 can care for a couple. 11 years' experience on average.
Every carer has had an enhanced DBS check in the last 18 months, ID and right-to-work checks and an online interview. Their skills and training are for you to check with them. Carers set their own rates, and who is free changes week to week.